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About

Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service. Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution.

About

Wonderflow provides a leading generative-AI-powered consumer intelligence software solution that helps enterprise businesses easily and quickly unlock the full potential of their customer feedback, all in one place. By aggregating and analyzing the Voice of the Customer (VoC) data from diverse sources—including online reviews, surveys, and support interactions—we deliver actionable insights that drive smarter decision-making across consumer insights, product development, marketing, and customer experience teams. We've been showing the way in the Voice of the Customer market since 2015 with the mission that at least one product or service in your life has been improved through Wonderflow insights.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brand Management solution for companies

Audience

Enterprise to mid-size companies; specifically executives and managers within marketing, product, consumer insights, customer care, and eCommerce

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version
Free Trial

Pricing

$30K per year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Reputology
Founded: 2013
United States
reputology.com

Company Information

Wonderflow
Founded: 2015
Global
www.wonderflow.ai/

Alternatives

Local Siren

Local Siren

Local Siren (Local Siren - Digital Marketing Agency)

Alternatives

Sphinx iQ3

Sphinx iQ3

Le Sphinx

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Brand Management Features

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Social Media Marketing Features

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Customer Data Platforms (CDP) Features

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Integrations

Bazaarvoice
CustomerGauge
Facebook
Gmail
Hootsuite
Instagram
Usabilla
X (Twitter)
Zendesk

Integrations

Bazaarvoice
CustomerGauge
Facebook
Gmail
Hootsuite
Instagram
Usabilla
X (Twitter)
Zendesk
Claim Reputology and update features and information
Claim Reputology and update features and information
Claim Wonderflow and update features and information
Claim Wonderflow and update features and information