Reputation.com vs. Vendasta Comparison


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Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 3,089 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. 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About Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.	About Vendasta is a rebrandable, end-to-end platform for companies who sell digital solutions to SMBs. Publishers, agencies, broadcasters, financial institutions, telcos, ISVs, MSPs, and other SMB-serving businesses are able to streamline their go-to market process, sell more products to more clients, and unlock recurring monthly revenue. The platform supports dozens of digital marketing and business productivity tools with marketing automation, a robust CRM, and a client-facing portal - all under a single login. Build on the Vendasta Platform to produce a customized experience for your business needs.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience For multi-location brands that need stronger visibility, better customer experience, and clearer action across every location in the era of AI discovery turning reputation into revenue.	Audience Media companies, marketing agencies, broadcasters, financial institutions, telecoms, ISVs, MSPs, and other SMB-serving businesses.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Contact Us Contact us for more details. Free Version Not Supported Free Trial Not Supported	Pricing Startup - $97 per month* Growth - $575 per month* Scale - $1,150 per month* Enterprise - Custom pricing available upon request. *Reflects monthly pricing. Save big with our annual plans! Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros It has an easy to use dashboard that displays all the relevant metrics and information for my online reputation. I can see my Reputation Score, which is a comprehensive measure of how my brand is perceived online, based on factors like review volume, ratings, sentiment, and visibility. I can also see how I stack up against my competitors and industry benchmarks, and get actionable recommendations to improve my score. It allows me to easily manage and respond to reviews from various sources, including Google, Facebook, Yelp, and industry-specific sites. I can use templates or customize my responses and track the status and impact of each response. I can also solicit feedback from my customers via email or text surveys, and use the results to improve my customer experience and loyalty. It has a social posting suite that allows me to create and schedule social media posts across multiple platforms including Facebook, Twitter, Instagram, and LinkedIn. I can also monitor and interact with comments and mentions, and use the social listening feature to discover relevant conversations and trends. Reputation provides analytics and reports that help me measure the performance and reach of my social media campaigns. The local SEO feature helps me optimize my business listings on Google My Business and other directories. I am able to update my information, photos and offers at all my locations in one place and ensure accuracy and consistency. Reputation also helps me rank higher in local search results by generating more reviews, improving my ratings, and increasing my visibility. Cons It is a bit expensive compared to other online reputation management software. Pricing depends on how many locations, features, and integrations I need, but can range from $99 to $499 per month per location. There is no free trial or free plan available, but there is a demo option that shows how the software works. Sometimes it has glitches and bugs that affect its functionality. For example, sometimes reviews don't load correctly, or notifications are delayed. Sometimes social media posts don't get published or the analytics are inaccurate. These issues are usually resolved quickly by the support team, but they can be frustrating and inconvenient. It doesn't have a mobile app that you can use on the go. There is a mobile-optimized website that I can access from my phone or tablet, but it doesn't have all the features and capabilities of the desktop version. A mobile app would be more convenient and efficient to manage my online reputation anytime anywhere.	Pros & Cons from Real Users Pros The success team goes above and beyond the basics in providing support. Besides, the vast variety of solutions are one of the best things about Vendasta. Cons I like least about this that it is bit overwhelming and confusing with the number of packages available. Due to the connection with various systems, there are occasionally bugs with the software.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Reputation.com Founded: 2006 United States reputation.com	Company Information Vendasta Founded: 2008 Canada www.vendasta.com
Alternatives Birdeye	Alternatives Birdeye
PatientTrak	ReviewInc
Podium	SeoSamba Marketing Operating System (MOS) SeoSamba
Social Places	Podium
PinMeTo View All	Synup View All
Categories AI Review Management Supported Customer Communications Management Supported Experience Management Supported Local Listing Management Supported Local Marketing Supported Local SEO Supported Reputation Management Supported Review Management Supported Social Listening Supported Social Media Analytics Tools Supported Social Media Management Supported Social Media Monitoring Supported	Categories Ad Intelligence Supported AI Employees Supported AI Marketing Supported AI Receptionists Supported AI Review Management Supported AI Sales Assistants Supported Conversational AI Supported CRM Supported Customer Engagement Supported eCommerce Supported Lead Capture Supported Local Listing Management Supported Local Marketing Supported Local SEO Supported Managed Hosting Supported Marketing Automation Supported Platforms to Sell Digital Products Supported Reputation Management Supported
Local Marketing Features Advertising Management Not Supported CRM Not Supported Email Marketing Not Supported Feedback Management Supported Live Chat Supported NAP Management (Name/Address/Phone) Supported Online Listings Management Supported PR Management Not Supported Reporting / Analytics Supported Review Management Supported SEO Management Supported Social Media Management Supported Store Locator Supported Website Management Supported Reputation Management Features Campaign Management Supported Gamification Not Supported Response Management Supported Review Generation Supported Review Monitoring Supported Sentiment Analysis Supported Social Media Metrics Supported Social Media Monitoring Supported White Label Not Supported Show More Features Review Management Features Campaign Management Supported Dashboard Supported Negative Feedback Management Supported Response Management Supported Review Monitoring Supported Review Notification Supported Review Request Supported Sentiment Analysis Supported Social Sharing Supported White Label Not Supported Social Media Monitoring Features Audience Segmentation Supported Competitive Analysis Supported Configurable Alerts Not Supported Customer Engagement Supported Dashboard Supported Impact Scoring Supported Influencer Tracking Not Supported Reputation Management Supported Sentiment Analysis Supported Trend Tracking Supported	Show More Features eCommerce Features Catalog Management Not Supported Channel Management Supported CRM Supported Customer Accounts Supported Data Security Not Supported Email Marketing Supported Inventory Management Not Supported Kitting Not Supported Loyalty Program Not Supported Mobile Access Supported Multi-Store Management Supported Order Management Supported Product Configurator Supported Promotions Management Supported Returns Management Not Supported Reviews Management Supported SEO Management Supported Shopping Cart Not Supported Templates Supported
Integrations Google Business Profile Supported AgencyAnalytics Not Supported Apple Maps Supported Bing Places Supported CDK Global Supported DealerVault Supported DrChrono Supported Entrata Supported Facebook Supported Glassdoor Supported HubSpot CRM Supported Locafy Not Supported Microsoft 365 Supported Mosaic by MethodWorx Supported Salesforce Supported Spectrio Not Supported Yardi Investment Suite Supported athenaCommunicator Supported Show More Integrations View All 15 Integrations	Integrations Google Business Profile Supported AgencyAnalytics Supported Apple Maps Not Supported Bing Places Not Supported CDK Global Not Supported DealerVault Not Supported DrChrono Not Supported Entrata Not Supported Facebook Not Supported Glassdoor Not Supported HubSpot CRM Not Supported Locafy Supported Microsoft 365 Not Supported Mosaic by MethodWorx Not Supported Salesforce Not Supported Spectrio Supported Yardi Investment Suite Not Supported athenaCommunicator Not Supported Show More Integrations View All 4 Integrations
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