Audience

Companies looking for a reputation and omnichannel customer care solution

About Social Places

Social Places: Considered The New Kid on the Block in MarTech Innovation

Social Places is redefining how multi-location businesses connect with their customers. Our robust suite of tools with optional AI assistance, includes Listings & Reputation Management, Impactful Dynamic Local Content, Listening, Local Ads & Data Visualisation, and Bookings - empowers businesses to engage, grow, and thrive at every local touchpoint.

With over 440 enterprise clients across Franchising, Restaurants & QSR, Banking, Retail, Healthcare, and Automotive, our tools and insights are designed for all experience levels and built to drive measurable impact across businesses of any scale.

Proudly achieving and sustaining a 97% customer retention rate over the last four years, we’ve proven that MarTech doesn’t have to be expensive or complicated. Our mission is clear: a simplified solution to streamline and amplify the power of local engagement, making it effortless and impactful.

Pricing

Starting Price:
Based on Location Count
Pricing Details:
For Businesses with a Single Location:
* We offer a comprehensive package at $208.95, covering essential services like Listings Management, Reputation Management, and Social Media.
* This ensures your single location makes a strong digital impression, right here in the heart of your community.

Scaling Up: 2-5 Locations:
* As you expand, our pricing scales efficiently. For businesses with 2-5 locations, the total package is $163.88.
* We understand the challenges of multi-location businesses, and our pricing reflects that.\

Growing Further: 6-10 Locations:
* For businesses with 6-10 locations, we offer a total package of $88.28.
* This pricing tier is designed to support your growth while maintaining a strong online presence.

Larger Enterprises: 11+ Locations:
* As your business grows even larger, our pricing continues to scale down, ensuring you get the best value for your investment.
* We offer cost-effective solutions for enterprises with up to 2000+ locations, with total package pricing ranging from $6.30 a location. Listings, Reputation, Social, Listening, Ads & Bookings

Individual Service Breakdown:
* Modular offering with individual pricing for each service (Listings, Local Pages, Listening Reputation, Social, Ads, Bookings, and MyHub)

Integrations

API:
Yes, Social Places offers API access

Ratings/Reviews

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Company Information

Social Places
Founded: 2015
South Africa
socialplaces.io

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Social Places Frequently Asked Questions

Q: What kinds of users and organization types does Social Places work with?
Q: What languages does Social Places support in their product?
Q: What kind of support options does Social Places offer?
Q: What other applications or services does Social Places integrate with?
Q: Does Social Places have an API?
Q: What type of training does Social Places provide?
Q: How much does Social Places cost?
Q: What pricing for support is available for Social Places?
Q: What pricing for training is available for Social Places?

Social Places Product Features

Appointment Scheduling

Multi-Location Not Supported
Automated Scheduling Not Supported
Group Scheduling Not Supported
Recurring Appointments Not Supported
Appointment Reminders Not Supported
Online Payments Not Supported
Room Booking Management Not Supported
Mobile Access Not Supported
Online Booking Not Supported
Calendar Sync Not Supported
Client Database Not Supported

Customer Feedback

Surveys Not Supported
Behavior Analytics Not Supported
Website Feedback Not Supported
Net Promoter Score (NPS) Not Supported
Bug Reports Not Supported
Screenshot / Screen Capture Not Supported
Visual Feedback Tools Not Supported
Live Chat Not Supported
Alerts / Notifications Not Supported
Video Feedback Not Supported
Community Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
User Testing Tools Not Supported
Negative Feedback Management Not Supported

Local Marketing

Advertising Management Supported
CRM Supported
Feedback Management Supported
Live Chat Supported
NAP Management (Name/Address/Phone) Supported
Online Listings Management Supported
PR Management Supported
Reporting / Analytics Supported
Review Management Supported
SEO Management Supported
Social Media Management Supported
Store Locator Supported
Website Management Supported
Email Marketing Not Supported

Marketing Analytics

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Not Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Not Supported

Reputation Management

Campaign Management Supported
Gamification Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Supported

Review Management

Social Sharing Not Supported
Response Management Not Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Review Notification Not Supported
Campaign Management Not Supported
Dashboard Not Supported
Review Request Not Supported
Negative Feedback Management Not Supported
White Label Not Supported

Social Media Management

Automated Publishing Supported
Brand Tracking Supported
Content Management Supported
Customer Engagement Supported
Multi-Account Management Supported
Multi-User Collaboration Supported
Post Scheduling Supported
Reporting/Analytics Supported
Social Media Monitoring Supported

Store Locator

Search Not Supported
Promotions / Coupons Not Supported
Automatic Location Detection Not Supported
Mapping Not Supported
Event Promotions Not Supported
Analytics Not Supported
Directions Not Supported
Product Search Filtering Not Supported
Distance Calculation Not Supported
White Label Not Supported

Social Places Additional Categories