Reponse vs. Reviewsion Comparison


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About Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. One plan with no monthly fee and unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, each customer's tickets, reviews and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, and moderate reviews and draft their answers. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, billed through Shopify within the monthly budget the merchant sets. Reponse works in English and French and installs from the Shopify App Store.	About Reviewsion is a Shopify app for merchants who sell on Etsy or eBay and want to bring marketplace reviews into their Shopify storefront. It imports reviews and matches them to Shopify products by SKU or title, then displays them in customizable widgets, including photo and video reviews. Merchants can manage reviews in a central dashboard, use automated post-purchase requests to collect reviews from Shopify orders, and review customer feedback with AI-based analysis. Pro adds automatic Etsy and eBay syncing, review translation, and moderation that holds offensive content for review. Reviewsion also lets merchants connect ChatGPT or Claude through a read-only connection to ask questions about customer feedback. No browser extension is required to connect Etsy and eBay.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Shopify merchants and ecommerce support teams	Audience Shopify merchants who sell on Etsy or eBay.
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.05/AI task $0.05 per AI task, with no monthly fee: unlimited seats, the shared inbox, human live chat, tickets, reviews, loyalty and referrals are included, and only the AI agents' work is billed. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Billed through Shopify. Free Version Not Supported Free Trial Supported	Pricing $9/month A free plan and a free trial are available. Standard is $9/month, and Pro is $19/month. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Reponse France reponse.ai	Company Information Reviewsion Founded: 2024 Singapore www.reviewsion.com
Alternatives Ticketline Bodanius	Alternatives Opinew
Macha	Loox
Richpanel	MerchantFloor
ReplyDesk	Monact Monact (Thrilla Digital LTD)
Cove View All	TrustWILL CWILL View All
Categories Customer Experience Supported Help Desk Supported	Categories Product Review Supported
Show More Features Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported
Integrations Shopify Supported Etsy Not Supported eBay Not Supported View All 1 Integration	Integrations Shopify Supported Etsy Supported eBay Supported View All 3 Integrations
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