Replyco vs. Reponse Comparison


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Replyco	Reponse
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Replyco: About Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.	Reponse: About Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. Unlimited seats on every plan: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, order tracking and returns handled in the chat, each customer's tickets and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, find orders and start returns, triage tickets and draft replies for the team. Three plans with every AI agent: $39 a month for 1,000 AI actions, $99 for 3,000 and $249 for 10,000, then $0.05 per extra action, billed through Shopify within the monthly budget the merchant sets. Each plan starts with a free 14-day trial. Reponse works in English and French and installs from the Shopify App Store.
Replyco: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Reponse: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Replyco: Audience eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces	Reponse: Audience Shopify merchants and ecommerce support teams
Replyco: Support Phone Support Supported 24/7 Live Support Supported Online Supported	Reponse: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
Replyco: API Offers API Supported	Reponse: API Offers API Not Supported
Replyco: Screenshots and Videos View more images or videos	Reponse: Screenshots and Videos View more images or videos
Replyco: Pricing $33 per month Free Version Not Supported Free Trial Supported	Reponse: Pricing $39/month Three plans with every AI agent: $39/month for 1,000 AI actions, $99 for 3,000, $249 for 10,000. $0.05 per extra AI action, within your budget. Free 14-day trial. Unlimited seats: the shared inbox, human live chat, tickets, loyalty and referrals are included in every plan. Free Version Not Supported Free Trial Supported
Replyco: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reponse: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Replyco: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Reponse: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Replyco: Company Information Replyco Founded: 2019 United Kingdom replyco.com	Reponse: Company Information Reponse France reponse.ai
Replyco: Alternatives eDesk 4.9 out of 5 stars	Reponse: Alternatives Ticketline Bodanius
Replyco: 3Dsellers 5.0 out of 5 stars	Reponse: MooseDesk Vegahub Technology
Replyco: Codisto 5.0 out of 5 stars	Reponse: Zono Support Boxvibe Technologies
Replyco: Linnworks	Reponse: Macha
Replyco: PayTraQer SaasAnt Inc 4.1 out of 5 stars View All	Reponse: Richpanel View All
Replyco: Categories Customer Service Supported Email Management Supported Help Desk Supported	Reponse: Categories Customer Experience Supported Help Desk Supported
Replyco: Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Supported Workflow Management Supported Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Not Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported	Reponse: Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported
Replyco: Integrations Shopify Supported Amazon Supported BigCommerce Supported Cdiscount Supported Gmail Supported Linnworks Supported WooCommerce Supported eBay Supported View All 8 Integrations	Reponse: Integrations Shopify Supported Amazon Not Supported BigCommerce Not Supported Cdiscount Not Supported Gmail Not Supported Linnworks Not Supported WooCommerce Not Supported eBay Not Supported View All 1 Integration
Replyco: Claim Replyco and update features and information Claim Replyco and update features and information	Reponse: Claim Reponse and update features and information Claim Reponse and update features and information