RISE Remote Support

RISE Remote Support

RISE Technologies
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About

From the occurrence of the problem to the storage of the jointly developed solution in the knowledge database - with RISE Remote Support you can map your entire support process on one platform. Structured, clear and understandable for everyone involved at all times. Regardless of whether you use desktop PCs, laptops, smartphones or smart glasses - RISE Remote Support runs on all your end devices. Whether videos, photos, PDFs, 3D objects or other files, whether created in the field or uploaded from other systems, share exactly the documents with your employees or customers that you need to solve the problem. Voice messages have become an important part of today's communication. They sometimes replace tiresome typing, serve as a local ear and are an important part of problem identification and solution. A picture says more than 1000 words - a edited picture even more. With our image editor you can refine your photos quickly and easily.

About

The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Mid-sized companies searching for a Remote Support solution to support service employees

Audience

Maintenance, operations, after-sales service, training, and digital transformation professionals at industrial enterprises who are looking for better ways to streamline their operations across their workforce.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Contact VSight for pricing details.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Augmented-reality markup, crisp live video, cross-platform access on phones, tablets and smart-glasses, GDPR-compliant security, and one-click recording/ PDF export have all accelerated troubleshooting and knowledge transfer for our dispersed maintenance crews, cutting travel and downtime costs almost immediately.
  • The seamless integration of VSight Remote into our workflows has been a game-changer. The real-time AR capabilities and ease of use have significantly enhanced our remote support and collaboration.
  • This product is amazing. Very simple and easy to use. Just like using a phone, anyone can use it. I already satisfied.

Cons

  • Occasionally the session-start QR code takes a few extra seconds to generate, and the admin portal could surface deeper usage analytics, but these are minor quibbles and we remain very happy overall.
  • There’s minimal to dislike. Occasionally, the quality of video streaming can depend on network conditions, but that’s expected.
  • There is no optimisation with Zoom and WhatsApp conversations.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RISE Technologies
Founded: 2016
Germany
rise-rs.de/produkt/

Company Information

VSight
Founded: 2019
Lithuania
www.vsight.io

Alternatives

Alternatives

AnyDesk

AnyDesk

AnyDesk Software
Blitzz

Blitzz

Blitzz Remote Support
Remo

Remo

Pilixo

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Integrations

HubSpot CRM
HubSpot Customer Platform
Microsoft Azure
Salesforce

Integrations

HubSpot CRM
HubSpot Customer Platform
Microsoft Azure
Salesforce
Claim RISE Remote Support and update features and information
Claim RISE Remote Support and update features and information
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