Twilio Flex

Twilio Flex

Twilio
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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses interested in a solution to manage customer data, leads, and multi-channel messaging to increase sales

Audience

Companies of all sizes looking to offer hyper-personalized customer communications across all channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$50 per month
Free Version
Free Trial

Pricing

$1.00/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Qiscus
Indonesia
www.qiscus.com/id

Company Information

Twilio
Founded: 2008
United States
www.twilio.com/en-us/flex

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Heyday AI

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Hootsuite
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ReFrame Engage

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Categories

Categories

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Workforce Optimization (WFO) Features

eLearning
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management

Integrations

AskSid
Calabrio Quality Management
CallFinder
Daisee
Facebook
Facebook Messenger
Google Play
IBM watsonx Assistant
LINE
Make
NetSuite
Pipedream
Replicant
SALESmanago
Salesforce
Telegram
WebRezPro
WhatsApp
YouTube
Zoom Phone

Integrations

AskSid
Calabrio Quality Management
CallFinder
Daisee
Facebook
Facebook Messenger
Google Play
IBM watsonx Assistant
LINE
Make
NetSuite
Pipedream
Replicant
SALESmanago
Salesforce
Telegram
WebRezPro
WhatsApp
YouTube
Zoom Phone
Claim Qiscus and update features and information
Claim Qiscus and update features and information