Q-Scan

Q-Scan

Coldwater Technology
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About

Queue Scan (Q-Scan) is a workforce management mobile application that also serves as a mobile data collection solution. It collects information for work performed. This work can either be building products or service related work. The mobile application works in conjunction with a web based application to maintain employees, work orders and work instructions. With the employee badge (printed from Q-Scan on the web) and work order, the employee records his/her badge and scans the work order via QR Codes. Information about each task is displayed on the mobile device and the user merely clicks to start or stop the operation. Our patent-pending, end-to-end workforce management solution, was designed to give you complete visibility and effective management of your shop floor and labor operations. The features Q-Scan houses will give you the ability to streamline inefficient and manual processes, all in the palm of your hand.

About

We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes and enterprises in need of a solution to improve their operations

Audience

Any company searching for a Workforce Management, Customer Service, and Help Desk solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Coldwater Technology
Founded: 2006
United States
www.coldwatertech.com

Company Information

iTouchVision
Founded: 2009
United Kingdom
www.itouchvision.com

Alternatives

Alternatives

WorkForce Suite

WorkForce Suite

WorkForce Software
TelStrat WFO

TelStrat WFO

Serenova
Standard Time

Standard Time

Scoutwest

Categories

Categories

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Integrations

Worldpay Not Supported

Integrations

Worldpay Supported
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