Prodsight

Prodsight

Product Insight
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About

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

About

Quickly organize and connect customer feedback. Connect Unbird to 9+ sources of customer feedback. Group similar feedback entries together with smart tagging. Link your feedback to ideas and prioritize what to build. Generate feedback reports to understand top issues. Automatically close-the-loop with customers and stakeholders when you ship a new feature. Easily connect to your favorite apps to receive and analyze your customer feedback in real time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Leaders and managers of support, success, product and CX

Audience

Companies interested in quickly organizing and connecting customer feedback from a single platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Product Insight
Founded: 2017
United Kingdom
prodsight.com

Company Information

Unbird
Founded: 2017
United States
unbird.com

Alternatives

Alternatives

Categories

Categories

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

Google Sheets Supported
Intercom Supported
Pendo Supported
Slack Supported
Zendesk Supported
Formsite Supported
Formstack Supported
Freshdesk Supported
Gmail Not Supported
Google Business Profile Supported
Google Chrome Supported
Jotform Supported
Retently Supported
SatisMeter Supported
Stackreaction Supported
Tripadvisor Supported
TrustRadius Supported
Trustpilot Supported
Yelp Supported

Integrations

Google Sheets Supported
Intercom Supported
Pendo Supported
Slack Supported
Zendesk Supported
Formsite Not Supported
Formstack Not Supported
Freshdesk Not Supported
Gmail Supported
Google Business Profile Not Supported
Google Chrome Not Supported
Jotform Not Supported
Retently Not Supported
SatisMeter Not Supported
Stackreaction Not Supported
Tripadvisor Not Supported
TrustRadius Not Supported
Trustpilot Not Supported
Yelp Not Supported
Claim Prodsight and update features and information
Claim Prodsight and update features and information
Claim Unbird and update features and information
Claim Unbird and update features and information