Playvox vs. Twilio Flex Comparison


Playvox	Twilio Flex Twilio	+	+
Learn More Update Features	Visit Website	Add To Compare	Add To Compare



Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Companies in need of an advanced Quality Management solution		Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $1.00/user Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Playvox Founded: 2012 United States www.playvox.com		Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex
Alternatives Miuros		Alternatives Local Measure Engage Local Measure
Klaus		Clickatell
CommunityWFM		Infobip
Level AI		Five9
Scorebuddy Sentient View All		Talkdesk View All
Categories Contact Center Quality Assurance Quality Management Workforce Optimization (WFO)		Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)
Show More Features Quality Management Features Audit Management Complaint Management Compliance Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Control Equipment Management ISO Standards Management Maintenance Management Risk Management Supplier Quality Control Training Management		Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management
Integrations Salesforce Zendesk AskSid Calabrio Quality Management CloudTalk Daisee Dataddo Enthu.ai Freshdesk IBM watsonx Assistant LiveChat Make NetSuite Pipedream Replicant ServiceNow Spoke Phone Symbl WebRezPro Zapier Show More Integrations View All 9 Integrations		Integrations Salesforce Zendesk AskSid Calabrio Quality Management CloudTalk Daisee Dataddo Enthu.ai Freshdesk IBM watsonx Assistant LiveChat Make NetSuite Pipedream Replicant ServiceNow Spoke Phone Symbl WebRezPro Zapier Show More Integrations View All 18 Integrations
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