+
+

Related Products

  • ClickLearn
    67 Ratings
    Visit Website
  • Planfix
    57 Ratings
    Visit Website
  • Eurekos
    94 Ratings
    Visit Website
  • Planview Portfolios
    200 Ratings
    Visit Website
  • Bridge
    542 Ratings
    Visit Website
  • TrafficGuard
    89 Ratings
    Visit Website
  • Paligo
    101 Ratings
    Visit Website
  • Kevel
    96 Ratings
    Visit Website
  • Wrike
    7,626 Ratings
    Visit Website
  • PageDNA
    38 Ratings
    Visit Website

About

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, you can easily set up in-app messages, guides and walkthroughs without any coding to help users get the most value from your products. By quickly identifying the specific features and workflows that cause users pleasure and pain, you can use the Pendo platform to guide users through the rough spots and drive them to adopt the features that create raving fans.

About

UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product, UX, Marketing, Customer Success

Audience

Enterprise marketing, product, design, and customer experience teams seeking fast, reliable, and scalable human insight solutions to drive customer-centric business growth

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • I like exactly how Usertesting takes customer feedback and also implements adjustments to the item to make it more user friendly. I look like a valuable customer to them. In addition, it is a very quick and easy way to get answers to help educate training courses or next steps.

Cons

  • The product is expensive. Also, not all features are as easy to use as I would like them to be. Therefore, it may take even longer than necessary to establish a test, due to the fact that there are not as many shortcuts available yet. Still, they listen to customers and implement changes quickly.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pendo
Founded: 2014
United States
www.pendo.io

Company Information

UserTesting
Founded: 2007
United States
usertesting.com

Alternatives

Alternatives

Dovetail

Dovetail

Dovetail Research
FROGED

FROGED

FROGED Technologies
UserZoom

UserZoom

UserTesting

Categories

Categories

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Mobile App Analytics Features

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

Onboarding Features

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Product Management Features

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Web Analytics Features

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

AB Testing Features

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Mobile App Testing Features

Functional Testing
Installation Testing
Interruption Testing
Memory Testing
Performance Testing
Usability Testing

Integrations

Figma
Jira
Slack
Condens
Confluence
Easyflow
Help Scout
HubSpot CRM
Integrate.io
Lantern
LaunchDarkly
Nekton.ai
Octane11
Prodsight
Shift
Swiftype
Unbird
Viable
WordPress

Integrations

Figma
Jira
Slack
Condens
Confluence
Easyflow
Help Scout
HubSpot CRM
Integrate.io
Lantern
LaunchDarkly
Nekton.ai
Octane11
Prodsight
Shift
Swiftype
Unbird
Viable
WordPress
Claim Pendo and update features and information
Claim Pendo and update features and information
Claim UserTesting and update features and information
Claim UserTesting and update features and information