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About

We take customer service, technical support, and back office off your plate, and make them better. From day one, you’ll get a dedicated team who’ll help you manage quality at high volumes, quickly train new team members, and improve your business processes. With Peak Support as your solutions provider, you can focus on building your business, while your customers get the exceptional service they deserve. Each client team is under the leadership of a dedicated account manager, who’ll help you set goals for the team, report on the team’s performance, and make concrete recommendations based on the reports. Our customer service agents have an average of eight years of industry experience, and glowing recommendations to match. We offer high-quality customer service through email, phone, chat, and social media. We’re experts in providing technical support for both hardware and software companies. We offer exceptional support through Facebook, Twitter, Snapchat, or any other social channel.

About

Experience a new competitive advantage with real-time customer engagement using human live chat and AI chatbots. We focus on the visitors who have the potential to convert, but won't, without some assistance. Using clever behavior analysis and tracking, we identify the optimum time and message to engage in a thoughtful discussion. Our UK/US-based live chat team becomes your real-time product and service experts. Supported by AI chatbots, we remove friction in your funnel through conversation. Bringing a new competitive advantage and delivering previously untapped returns, 24/7. Increase the volume and quality of leads from your website. Engage, qualify, and convert with native-English live chat. Experience more revenue and offer an incredible native-English customer experience with our unique approach to live chat. Create the perfect blend of warm, engaging human chat and intelligent, attentive AI assistance to transform the CX on your website.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to improve their support services and business outsourcing processes

Audience

Organizations looking for a solution to offer real-time customer engagement through AI chatbots

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Peak Support
Founded: 2015
United States
peaksupport.io

Company Information

The Chat Shop
Founded: 2012
United Kingdom
www.thechatshop.com

Alternatives

Alternatives

Categories

Categories

Integrations

Facebook
Flip
HubSpot CRM
HubSpot Customer Platform
Salesforce
Snapchat
X (Twitter)
Zapier

Integrations

Facebook
Flip
HubSpot CRM
HubSpot Customer Platform
Salesforce
Snapchat
X (Twitter)
Zapier
Claim Peak Support and update features and information
Claim Peak Support and update features and information
Claim The Chat Shop and update features and information
Claim The Chat Shop and update features and information