+
+

Related Products

  • StackAI
    55 Ratings
    Visit Website
  • OneTimePIM
    89 Ratings
    Visit Website
  • ClickUp
    19,572 Ratings
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website
  • Sendbird
    166 Ratings
    Visit Website
  • net2phone
    197 Ratings
    Visit Website
  • Forethought
    166 Ratings
    Visit Website
  • Pipedrive
    12,537 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • MindCloud
    83 Ratings
    Visit Website

About

Parnidia AI Chat Agent is an AI chatbot for e-commerce and customer service that answers customers in seconds on your website, email, Messenger, Instagram and WhatsApp, 24/7. It resolves support questions from your own data (never the open web), recommends products, tracks orders, checks stock and hands chats to your team with an AI summary. It replies in any language modern LLMs support. Done-for-you setup: Parnidia builds the knowledge base, connects Shopify, WooCommerce, Magento, PrestaShop, HubSpot, Pipedrive or any system with an API, and launches in up to 4 weeks with about 2 hours of your team's time. The included AI-first Helpdesk gives your team one inbox, live hand-off and conversation insights. Results: Open24 cut support costs by 60%, Verskis.lt automates about 80% of inquiries, Home by NB reached 587% ROI. Plans from 99 EUR per month. GDPR-aligned with a signed DPA.

About

Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

E-commerce stores and online shops, plus clinics, SaaS platforms and service companies that want to automate customer service

Audience

Companies searching for a solution to manage and improve their business operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.
Free Version Not Supported
Free Trial Not Supported

Pricing

$59/agent/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The AI chatbot responds quickly and accurately to customer questions. It helps improve communication efficiency, reduces response times, and ensures customers always receive the information they need without delays.
  • Everything: communication, service, help, empathy, accuracy, precision and quality. Only the best reviews.
  • Highly responsive and committed team from day one; Deep understanding of our needs and proactive in finding the best solutions; Smooth integration that improved user experience and streamlined inquiry management; Flexible approach, thorough consultations, and fast delivery.
  • Quick and efficient collaboration with the team, successful implementation and integration.
  • The chatbot has helped us gain a deeper understanding of our customers’ needs and the most frequently asked questions. It has improved the presentation of information and enhanced the overall functionality of our website. The tool has proven valuable both for our visitors and for our team, which is committed to delivering the highest quality of service. Collaboration with Parnidia has been outstanding. From the very beginning, communication was smooth, prompt, and professional. The team actively proposed solutions perfectly tailored to our needs, and all our requests were fulfilled with high quality and efficiency. We felt a true sense of partnership throughout the process.

Cons

  • Nothing to complain about — the system runs smoothly, and I haven’t encountered any issues or drawbacks.
  • I have no complaints, everything is done flawlessly and with the highest quality.
  • We have not encountered any drawbacks or negative aspects throughout our collaboration to date.
  • N/A.
  • There were no negative experiences or drawbacks to report.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Parnidia
Founded: 2024
Lithuania
www.parnidia.com

Company Information

Richpanel
Founded: 2019
United States
richpanel.com

Alternatives

Alternatives

MOON Chat

MOON Chat

THE MOON Agency
Ochatbot

Ochatbot

Ometrics
TemplateTrip

TemplateTrip

Webzeel Service
API2Cart

API2Cart

MagneticOne
Text

Text

Text Inc.

Categories

Chatbot Supported

Categories

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Not Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

HubSpot CRM Supported
Magento Supported
Shopify Supported
WooCommerce Supported
Adobe Commerce Supported
Aircall Not Supported
Attentive Not Supported
BigCommerce Supported
Blotout Not Supported
Confluence Supported
Facebook Messenger Supported
Gmail Supported
Google Drive Supported
Instagram Supported
Meltano Not Supported
Omnisend Supported
Paysera Supported
Segment Not Supported
Shopify Plus Not Supported
WhatsApp Supported

Integrations

HubSpot CRM Supported
Magento Supported
Shopify Supported
WooCommerce Supported
Adobe Commerce Not Supported
Aircall Supported
Attentive Supported
BigCommerce Not Supported
Blotout Supported
Confluence Not Supported
Facebook Messenger Not Supported
Gmail Not Supported
Google Drive Not Supported
Instagram Not Supported
Meltano Supported
Omnisend Not Supported
Paysera Not Supported
Segment Supported
Shopify Plus Supported
WhatsApp Not Supported
Claim Parnidia AI Chat Agent and update features and information
Claim Parnidia AI Chat Agent and update features and information
Claim Richpanel and update features and information
Claim Richpanel and update features and information