Parnidia AI Chat AgentParnidia
|
||||||
Related Products
|
||||||
About
Parnidia AI Chat Agent is an AI chatbot for e-commerce and customer service that answers customers in seconds on your website, email, Messenger, Instagram and WhatsApp, 24/7.
It resolves support questions from your own data (never the open web), recommends products, tracks orders, checks stock and hands chats to your team with an AI summary. It replies in any language modern LLMs support.
Done-for-you setup: Parnidia builds the knowledge base, connects Shopify, WooCommerce, Magento, PrestaShop, HubSpot, Pipedrive or any system with an API, and launches in up to 4 weeks with about 2 hours of your team's time. The included AI-first Helpdesk gives your team one inbox, live hand-off and conversation insights.
Results: Open24 cut support costs by 60%, Verskis.lt automates about 80% of inquiries, Home by NB reached 587% ROI. Plans from 99 EUR per month. GDPR-aligned with a signed DPA.
|
About
Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
E-commerce stores and online shops, plus clinics, SaaS platforms and service companies that want to automate customer service
|
Audience
Companies searching for a solution to manage and improve their business operations
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
€99/month
Start: 99 EUR/month, 300 conversations included. Growth: 299 EUR/month, 1,000 conversations, 5 languages, live hand-off, Instagram and Messenger. Enterprise: custom volume and integrations. Setup quoted per project.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
$59/agent/month
Free Version
Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Pros & Cons from Real UsersPros
Cons
|
||||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationParnidia
Founded: 2024
Lithuania
www.parnidia.com
|
Company InformationRichpanel
Founded: 2019
United States
richpanel.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
|
|||||
Categories |
Categories |
|||||
Chatbot Features
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Machine Learning
Not Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
|
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Not Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Not Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
|
|||||
Integrations
HubSpot CRM
Supported
Magento
Supported
Shopify
Supported
WooCommerce
Supported
Adobe Commerce
Supported
Aircall
Not Supported
Attentive
Not Supported
BigCommerce
Supported
Blotout
Not Supported
Confluence
Supported
|
Integrations
HubSpot CRM
Supported
Magento
Supported
Shopify
Supported
WooCommerce
Supported
Adobe Commerce
Not Supported
Aircall
Supported
Attentive
Supported
BigCommerce
Not Supported
Blotout
Supported
Confluence
Not Supported
|
|||||
|
|
|