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About

PaceKB is a powerful knowledge base provider that enables both 24/7/365 support and internal collaboration within your business. We offer two core knowledge base solutions: Protected Knowledge Base (For internal teams and customer-protected sites) and customer-facing knowledge base solutions. Our solutions are incredibly simple to manage and are affordable to use. With features such as advanced white-label support for customizing your knowledge base and AI tools to make content management more efficient - We cater to your every need.

About

eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Medium-Large businesses primarily in the IT industry

Audience

Companies of all sizes and enterprises in need of a solution to improve their customer service operations

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$20/user/month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

PaceKB
Founded: 2023
United Kingdom
www.pacekb.com

Company Information

eGain
Founded: 1997
United States
www.egain.com/products/knowledge-hub/

Alternatives

Accelflow Space

Accelflow Space

Accelflow Inc.

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Boost.ai Not Supported
eGain Mail Not Supported
iVision Plus Not Supported

Integrations

Boost.ai Supported
eGain Mail Supported
iVision Plus Supported
Claim PaceKB and update features and information
Claim PaceKB and update features and information
Claim eGain Knowledge+AI and update features and information
Claim eGain Knowledge+AI and update features and information