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About

Easily create, syndicate, and distribute relevant and consistent content through digital channels. Oracle Content Management is a centralized content management solution (CMS) offering video creation and digital asset management tools to personalize customer experiences (CX) with smart content and recommendations. Centralize the creation, approval, management, and distribution of content. Digital asset management helps you maintain brand consistency and govern content quality. Quickly create internal/external landing pages or entire websites as part of personalized, multichannel marketing campaigns. Transform your business and build the best customer experiences with a headless CMS platform that brings offline processes online, supports cross-team collaboration in real time, connects technologies, and extends content into new digital channels. Enrich product descriptions and add digital assets to add interest and increase engagement across your commerce channels.

About

Improve customer experience and drive higher return on investment. Oracle Maxymiser helps B2B and B2C marketers create optimized customer journeys across websites and mobile apps through testing, personalization, recommendations, and insights. Find what works and what converts. With seamless switching between visual editing and code, Oracle Maxymiser’s visual editor enables nontechnical and technical user collaboration. Whether running A/B testing or complex, multipage funnel testing, the process is easy. Test the entire customer experience by pulling in audience data from any marketing platform or third-party business source and combining it with Oracle Maxymiser’s session data to build a complete customer view. Launch A/B and multivariate testing and segment traffic to see any number of variants throughout the sales funnel. Discover new testing opportunities and gain additional insights into the digital experience with Oracle Infinity-powered Heatmaps.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses that need a centralized content management solution to personalize customer experiences with smart content

Audience

Customer experience, B2B, and B2C marketing teams

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/content-management/

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/marketingcloud/products/testing-and-optimization/

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
KnowledgeIQ

KnowledgeIQ

Knosys
ScreenSteps

ScreenSteps

Blue Mango Learning Systems

Categories

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Adobe Creative Cloud
Contentsquare
Decibel
Demandbase
Dropbox
Flows
Genesys Cloud CX
Google Analytics
Heap
IBM Cognos Analytics
Microsoft 365
Microsoft Teams
NiCE CXone Mpower
Oracle Cloud CX
Oracle Infinity
Oracle Marketing
Salesforce
Slack
V-Person
Zendesk

Integrations

Adobe Creative Cloud
Contentsquare
Decibel
Demandbase
Dropbox
Flows
Genesys Cloud CX
Google Analytics
Heap
IBM Cognos Analytics
Microsoft 365
Microsoft Teams
NiCE CXone Mpower
Oracle Cloud CX
Oracle Infinity
Oracle Marketing
Salesforce
Slack
V-Person
Zendesk

Integrations

Adobe Creative Cloud
Contentsquare
Decibel
Demandbase
Dropbox
Flows
Genesys Cloud CX
Google Analytics
Heap
IBM Cognos Analytics
Microsoft 365
Microsoft Teams
NiCE CXone Mpower
Oracle Cloud CX
Oracle Infinity
Oracle Marketing
Salesforce
Slack
V-Person
Zendesk
Claim Oracle Content Management and update features and information
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