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About

​Oracle Cobrowse Cloud Service is a collaboration tool that enables agents to work directly on a customer's screen during real-time voice or chat interactions, guiding them to resolutions. This functionality allows agents to gain a better understanding of customer issues, resolve them more quickly, and enhance the overall customer experience. Additionally, agents can utilize Cobrowse as a tool for sales conversion and customer support. The service is available both as a standalone solution and as an integrated feature of Oracle Fusion Service. To implement Oracle Cobrowse, businesses must deploy the Cobrowse launcher script on their website. ​

About

Oracle Reports, a component of Oracle Fusion Middleware is Oracle's award-winning, high-fidelity enterprise reporting tool. It enables businesses to provide instant access to information to all levels within and outside of the organization in a scalable and secure environment. Oracle Reports consists of Oracle Reports Developer, a powerful, declarative WYSIWYG reports design tool, and a JEE 5-based Oracle Reports Server with multi-tier architecture to access any data sources, generate reports in any popular format for web and paper, and burst and distribute reports to any destination. Oracle remains committed to the development of this technology and to the ongoing release as a component of the Oracle Fusion Middleware platform.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support agents wanting a tool to provide real-time, interactive assistance by sharing and navigating a customer's screen during voice or chat sessions

Audience

Businesses seeking a solution that provides access to all levels of information within and outside the organization

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
United States
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Company Information

Oracle
United States
www.oracle.com/middleware/technologies/reports.html

Alternatives

Alternatives

JDeveloper

JDeveloper

Oracle
ORMIT™ AP

ORMIT™ AP

RENAPS

Categories

Categories

Integrations

Docker
Java
JavaScript
LINEN Cloud
Maven
ORMIT™ Jasper
Oracle Coherence
Oracle Service
Oracle WebLogic Server

Integrations

Docker
Java
JavaScript
LINEN Cloud
Maven
ORMIT™ Jasper
Oracle Coherence
Oracle Service
Oracle WebLogic Server
Claim Oracle Cobrowse and update features and information
Claim Oracle Cobrowse and update features and information
Claim Oracle Reports and update features and information
Claim Oracle Reports and update features and information