OpiniatorOberon3
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iFeedbackBHM Media Solutions
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Related Products
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About
Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.
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About
Collect online or offline feedback. Whether via a branded iFEEDBACK® terminal in your shop or via the iFEEDBACK® integrations on your website. Simply identify your negative ratings and react in real-time. Manage all incoming feedback centrally in the iFEEDBACK® Helpdesk. Create tickets and campaigns for your customers and employees. Integrate with Google, Facebook, Tripadvisor and more to respond to feedback in real-time. Automatic ticket creation. CRM system. More efficiency guaranteed and you get better ratings. More sales with less effort! Show your customers your ratings. Increase the trust and at the same time the conversion rate for bookings, purchases and more! Tailored for every business. Simply collect offline feedback with our portable terminals. Of course incl. genuine iPad! Manage reviews from your business, website or various online platforms in one interface!
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses searching for a solution to get and manage customer feedback
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Audience
Businesses and brands searching for a solution to turn customers into fans
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$40 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOberon3
Founded: 2009
United States
www.opiniator.com
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Company InformationBHM Media Solutions
Founded: 2008
Germany
www.ifeedback.de/en/
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Categories |
Categories |
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Survey Features
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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Survey Features
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
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Integrations
Sonic XML Server
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