Audience
Businesses searching for a solution to get and manage customer feedback
About Opiniator
Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.
Other Popular Alternatives & Related Software
VisibleFeedback
VisibleFeedback is a lightweight feedback and reputation management tool built for brick-and-mortar businesses. It helps businesses intercept unhappy customer experiences before they go public, and encourages satisfied visitors to leave 5-star reviews on Google, Yelp, and more.
Customers scan a QR code displayed in-store or included with orders to leave instant feedback. Business owners receive private alerts for negative experiences and automated nudges for positive ones to turn into public reviews.
Designed for simplicity, VisibleFeedback takes less than 5 minutes to set up and runs silently in the background. Perfect for restaurants, auto shops, retail stores, salons, and more.
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Ziksta
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BrandBastion
BrandBastion takes action to help you listen and respond better on social media. Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time. Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event. BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover: Harmful comments and threats you are receiving, from spam to discrimination, brand attacks, and competitor promotions. Opportunities to engage with questions, complaints, and reviews. Potentially urgent situations, from technical issues to negative sentiment due to poor perception. Tips and recommendations for optimization.
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Pricing
Starting Price:
$40 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Oberon3
Founded: 2009
United States
www.opiniator.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online
Opiniator Frequently Asked Questions
Opiniator Product Features
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis
Customer Segmentation
Sentiment Analysis
Text Analysis
Survey
Email Marketing
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
