Audience
Businesses searching for a solution to get and manage customer feedback
About Opiniator
Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.
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Pricing
Starting Price:
$40 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Oberon3
Founded: 2009
United States
www.opiniator.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online
Opiniator Frequently Asked Questions
Opiniator Product Features
Customer Experience
Action Management
Supported
Analytics
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Survey Management
Supported
Trend Analysis
Supported
Customer Segmentation
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Survey
Email Marketing
Supported
Custom Survey URLs
Not Supported
Data Analysis Tools
Not Supported
Mobile Survey
Not Supported
Offline Response Collection
Not Supported
Paper Survey
Not Supported
Question Branching
Not Supported
Question Library
Not Supported
Site Intercept Survey
Not Supported
Skip Logic
Not Supported
Supports Audio / Images / Video
Not Supported
