OpenText CCE vs. OpenText Documentum Comparison


OpenText CCE OpenText	OpenText Documentum OpenText	+	+
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About Customer Communications Enterprise provides the agility and ease of use that allows business users throughout your entire enterprise to bridge departments and data sources, to speak to your customers with one voice, throughout their entire lifecycle. All businesses, whether Business-to-Consumer or Business-to-Business, generate hundreds or hundreds of thousands of critical business documents every day. But you’ve outgrown your homegrown output system. Your needs, and your customer’s demands have moved beyond paper. You are experiencing a Digital Transformation, and you know you need to adapt, or die. OpenText™ Communications Center Enterprise is here to help you transform and do better business. Better leveraging of existing IT and Enterprise Resource Planning resources. Improved effectiveness of communications across the enterprise. Significantly increased efficiency and throughput.	About OpenText Documentum helps organizations conquer the information management challenges of today, while creating a framework for the future. Streamline content-dependent processes and increase governance throughout the enterprise with Documentum. OpenText Documentum offers a broad set of capabilities to manage and extract value from content of all kinds across the enterprise. Its industry-leading enterprise content services allows organizations to establish control of their critical information with a single source of the truth, simplifying access to the most recent, approved business content. Documentum case management features bind content together with process and automation to assemble complete case files with minimal effort to streamline important business processes for greater efficiency, consistent quality, and faster cycle times. By keeping content secure and well-protected for future use, users can quickly address information requests and respond to regulatory inquiries.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Business users and enterprises looking for a solution to bridge departments and data sources	Audience Companies that need a solution to streamline content-dependent processes and increase business governance
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 4.5 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I have used OpenText CCE and I appreciate its capabilities. It is easy to use and comes with great features. In addition, it is secure and handling business content is seamless. I like that OpenText CCE is easy to setup and that there are many features that makes communication easy. The tool is light and never lags. The tool is scalable and customizable. The tool comes at a bargain. Cons So far OpenText CCE has been great and so far I cannot complain any bit. OpenText CCE has always worked and I have no bad experiences.	Pros & Cons from Real Users Pros I like that the tool is very secure and that accessing document is easy as it is cloud based. Collaboration as well as document management is easy. Retrieving documents as well as sharing them is as well seamless. Deployment was straightforward. The tool is very secure since it is cloud based. Access content is easy anywhere anytime. Content collaboration is seamless. There is plenty of storage space and scaling is also easy. Cons Nothing to complain about. The tool works very well and it is powerful. There is not nothing to complain about this tool. Every feature works as expected.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information OpenText Founded: 1991 Canada www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-streamserve	Company Information OpenText Founded: 1991 Canada www.opentext.com/products-and-solutions/products/enterprise-content-management/documentum-platform
Alternatives Profitics Profitics	Alternatives Assai Assai Software Services
WebEngage	Laserfiche
Tungsten Communications Manager Tungsten Automation	Artificio Artificio Products Inc
Birdeye	AODocs
Systum Systum, Inc. View All	OpenText Content Management (Extended ECM) OpenText View All
Categories Customer Engagement Supported	Categories AI Content Management Systems (AI CMS) Supported Content Collaboration Supported Enterprise Content Management (ECM) Supported
Show More Features Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported
Integrations Adlib Not Supported Amazon Aurora Not Supported Assai Not Supported CYA SmartRecovery Not Supported Citrix Workspace Not Supported Commvault Cloud Not Supported DocShifter Not Supported Foxit PDF Editor Not Supported FundCount Not Supported Gimmal Migrate Not Supported Gimmal Records Not Supported Microsoft 365 Not Supported Microsoft Outlook Not Supported Microsoft SharePoint Not Supported Objective 3Sixty Not Supported OpenText Content Aviator Not Supported SAP Cloud Platform Not Supported Samarind RMS Not Supported Xillio Not Supported iFinder Not Supported Show More Integrations	Integrations Adlib Supported Amazon Aurora Supported Assai Supported CYA SmartRecovery Supported Citrix Workspace Supported Commvault Cloud Supported DocShifter Supported Foxit PDF Editor Supported FundCount Supported Gimmal Migrate Supported Gimmal Records Supported Microsoft 365 Supported Microsoft Outlook Supported Microsoft SharePoint Supported Objective 3Sixty Supported OpenText Content Aviator Supported SAP Cloud Platform Supported Samarind RMS Supported Xillio Supported iFinder Supported Show More Integrations View All 30 Integrations
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