Related Products
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About
Open Point is the only engagement platform designed for all stakeholders, helping organizations move from input to insight to impact.
Through its community engagement and stakeholder relationship management products, Open Point enables organizations to capture meaningful participation, manage stakeholder relationships, and maintain a clear, transparent record of engagement.
By connecting engagement and stakeholder communication in one platform, Open Point helps organizations deliver community and infrastructure projects with greater confidence, accountability, and trust.
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About
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
This application helps customers to increase in First Contact Resolution (FCR
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Open Point is trusted by local and state governments, transportation and transit agencies, infrastructure planners, energy and utilities providers, and resources and mining organizations that need a unified platform for stakeholder engagement, relationship management, compliance and project oversight.
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Audience
Public sector
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOpen Point
Founded: 2005
Australia
www.openpoint.com
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Company InformationVerint
Founded: 1994
United States
verint.com
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Categories |
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Integrations
Social Point
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