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About

Open Point is the only engagement platform designed for all stakeholders, helping organizations move from input to insight to impact. Through its community engagement and stakeholder relationship management products, Open Point enables organizations to capture meaningful participation, manage stakeholder relationships, and maintain a clear, transparent record of engagement. By connecting engagement and stakeholder communication in one platform, Open Point helps organizations deliver community and infrastructure projects with greater confidence, accountability, and trust.

About

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time. CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. This application helps customers to increase in First Contact Resolution (FCR

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Open Point is trusted by local and state governments, transportation and transit agencies, infrastructure planners, energy and utilities providers, and resources and mining organizations that need a unified platform for stakeholder engagement, relationship management, compliance and project oversight.

Audience

Public sector

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Open Point
Founded: 2005
Australia
www.openpoint.com

Company Information

Verint
Founded: 1994
United States
verint.com

Alternatives

Alternatives

Windstream Enterprise CCaaS

Windstream Enterprise CCaaS

Windstream Enterprise
Darzin

Darzin

Darzin Software
EngagementHQ

EngagementHQ

Granicus
StakeTracker

StakeTracker

SustaiNet Software
Zoom Virtual Agent

Zoom Virtual Agent

Zoom Communications

Categories

Categories

Integrations

Social Point

Integrations

Social Point
Claim Open Point and update features and information
Claim Open Point and update features and information
Claim Verint for Citizen Engagement and update features and information
Claim Verint for Citizen Engagement and update features and information