OneContact CC vs. Twilio Flex Comparison


OneContact CC Collab	Twilio Flex Twilio	+	+
Learn More Update Features	Visit Website	Add To Compare	Add To Compare



Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Contact centers seeking a cloud solution to combine multiple communication channels		Audience Companies of all sizes looking to offer hyper-personalized customer communications across all channels
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $1.00/user Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Collab Founded: 2003 Portugal collab.com/onecontact_cc/		Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/flex
Alternatives NICE CXone NICE		Alternatives Local Measure Engage Local Measure
8x8 Contact Center 8x8		Clickatell
Readymode Readymode (formerly Xencall)		Infobip
Twilio Flex Twilio		Five9
Lumen Cloud Contact Center Lumen View All		Talkdesk View All
Categories Call Center Call Center Infrastructure (CCI) Workforce Optimization (WFO)		Categories Call Center Call Center Infrastructure (CCI) Call Monitoring Cloud Communication Platform Contact Center as a Service (CCaaS) Contact Center Quality Assurance Customer Communications Management Customer Engagement Customer Experience Customer Service Live Chat Workforce Optimization (WFO)
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Workforce Optimization (WFO) Features eLearning Interaction Analytics Liability Recording Performance Management Quality Management Real-time Guidance Reporting Speech Analytics Surveying Workforce Management Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management
Integrations Salesforce Zendesk AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai Facebook IBM watsonx Assistant Make NetSuite Pipedream Replicant SALESmanago Spoke Phone Symbl WebRezPro X (Twitter) Zapier Zoom Phone Show More Integrations View All 4 Integrations		Integrations Salesforce Zendesk AskSid Calabrio Quality Management CallFinder Daisee Enthu.ai Facebook IBM watsonx Assistant Make NetSuite Pipedream Replicant SALESmanago Spoke Phone Symbl WebRezPro X (Twitter) Zapier Zoom Phone Show More Integrations View All 18 Integrations
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