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About

OnSync – Smart Team Inbox for WhatsApp, Instagram, Facebook & Telegram. OnSync is an AI-powered team inbox that helps businesses manage, automate, and scale customer conversations across WhatsApp, Instagram, Facebook Messenger, and Telegram — all from one smart dashboard. Modern businesses talk to customers everywhere. OnSync brings everything into one organized inbox, so your team never misses a message, never duplicates replies, and never loses sales opportunities. Whether you run an e-commerce store, clinic, agency, or service business, OnSync turns daily customer chats into a structured, trackable, and scalable sales & support system.

About

Sinch Engage is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.​

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small & Medium Businesses (SMBs), E-commerce Stores, Clinics & Medical Centers, Agencies & Marketing Teams, Sales Teams, Customer Support Teams, Real Estate Companies, Logistics & Delivery Businesses

Audience

Companies of all sizes that want to respond to customer messages from WhatsApp, Facebook Messenger, Viber, Telegram, and Apple Business Chat

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$29/month
Free Version
Free Trial

Pricing

499€ per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Chatbots inclusive! Focused on MessengerApps is TOP. Not only WhatsApp but Facebook Messenger, Apple, Viber, Telegram! Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.

Cons

  • Statistics not really enterprise level - need improvement.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OnSync
Founded: 2024
United States
onsync.co

Company Information

Sinch
Founded: 2015
Germany
engage.sinch.com

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Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Facebook Messenger
Instagram
Telegram
WhatsApp
Facebook
Rambox
Viber

Integrations

Facebook Messenger
Instagram
Telegram
WhatsApp
Facebook
Rambox
Viber
Claim OnSync and update features and information
Claim OnSync and update features and information
Claim Sinch Engage and update features and information
Claim Sinch Engage and update features and information