Okappy vs. iTouchVision Comparison


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About Okappy is a B2B workforce management platform which applies social and market networking technology to a real business need. The need to communicate and collaborate when working with employees at different locations, multiple subcontractors and for different customers.	About We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies with 5 or more employees	Audience Any company searching for a Workforce Management, Customer Service, and Help Desk solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $44.00/month/user Pricing is per employee per month. We don't charge a licence fee so you can log in on as many different devices as required. Unlike other software, due to Okappy's unique network, you can invite customers and subcontractors on to the platform and manage work at no extra cost We also offer a discount if paid yearly in advance. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Okappy Founded: 2015 United Kingdom www.okappy.com	Company Information iTouchVision Founded: 2009 United Kingdom www.itouchvision.com
Alternatives OPOC	Alternatives NiCE CXone Mpower NiCE
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UtilizeCore	TelStrat WFO Serenova
AT&T Workforce Manager AT&T	Intradiem
Aeromark View All	Verizon Field Force Manager Verizon View All
Categories Field Service Management Supported Tradesman Job Management Supported	Categories Call Center Supported Customer Service Supported Field Service Management Supported Help Desk Supported Tradesman Job Management Supported Workforce Management Supported Workforce Optimization (WFO) Supported
Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Not Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Not Supported Mobile Access Not Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Not Supported Service History Tracking Supported Time Clock Not Supported Work Order Management Supported
Integrations Microsoft Excel Supported QuickBooks Online Supported Worldpay Not Supported Xero Supported View All 4 Integrations	Integrations Microsoft Excel Not Supported QuickBooks Online Not Supported Worldpay Supported Xero Not Supported View All 1 Integration
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