NetSapiens vs. RingCentral RingEX Comparison


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About NetSapiens is an all-in-one UCaaS platform that enables service providers to deliver branded cloud communications across voice, video meetings, messaging, mobile, and contact center services. It supports branded voice capabilities that integrate directly into customers’ tools, high-quality video meetings from any device, business messaging, advanced SMS, and enterprise-grade security, encryption, compliance tools, and fraud prevention. Its API-first open platform connects with more than 400 app integrations and allows providers to build their own applications and personalized communication experiences. NetSapiens also includes AI-driven voice services such as voicemail transcription, call recording transcription, sentiment analysis, text-to-speech, intelligent call routing, appointment scheduling, lead capture, and after-hours coverage. Its mobile capabilities deliver voice calling, messaging, video meetings, presence, contacts, voicemail, fax, and call logs across devices.	About RingCentral RingEX is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral RingEX enables you to work where you want and how you want. Core features of RingCentral RingEX include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral RingEX's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Telecom providers, managed service providers, and fiber broadband providers looking for a solution to deliver customizable, branded cloud communications and UCaaS services to business customers	Audience RingCentral RingEX supports organizations of any size, from companies with 2 workers to 1000+ employees.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $19.99/month/user Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.4 / 5 features 4.7 / 5 design 4.7 / 5 support 4.3 / 5 Read all reviews
	Pros & Cons from Real Users Pros The platform is very easy to use and devices which you can add makes it very great tool if you on a mobile office or you often not at the desk. Also, for a stationary office work the platform can replace a normal desk phone This software is great for allowing us to communicate internally at no cost. It also has the plus of being the only free solution I’ve found with dial in numbers. Ability to give out RingCentral numbers on cell phones, so users do not need to use their personal number to make contact. Easy design and interface when setting up users and managing teams. Support is very quick to respond. Works great for a small to midsized company and is a valuable asset which will enable them to better handle their call volumes. Has all the features needed with desktop, mobile, and browser capabilities. With click to call from your mobile or browser is a sweet add-on. able to set up simple IVRs for your business needs as well. Cons Using it almost every day, platform itself works perfectly, hence its relies on your connection. The only con is feature limitations, which is to be expected. Service is dependent on the internet, so when traveling down the highway, sometimes a call will drop if you have bad cell reception. End user training is the biggest hurdle I am facing as some are up in age and set in their ways. The only con for the system would be when adding new users and setting up extensions could be confusing at first but after you create a few you will get the hang of it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information NetSapiens Founded: 2002 United States www.netsapiens.com/cloud-communication/	Company Information RingCentral Founded: 2003 United States www.ringcentral.com
Alternatives DialPhone	Alternatives Dialpad Connect Dialpad
Avaya Cloud Office Avaya	TollFreeForwarding
Zero	ULTATEL
Windstream Enterprise UCaaS Windstream Enterprise	Ooma Office Ooma
Thirdlane View All	MightyCall View All
Categories UCaaS Supported Unified Communications Supported	Categories Business Phone Systems Supported Business VoIP Supported Call Center Infrastructure (CCI) Supported Call Recording Supported Cloud Communication Platform Supported Cloud PBX Supported Communications Supported Experience Orchestration Supported SIP Trunk Supported UCaaS Supported Unified Communications Supported Vanity Phone Number Supported Video Conferencing Supported Virtual Phone Number Supported Web Conferencing Supported
	Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported SIP Trunk Features Automatic Fail-over Routing Supported Call Data Records Supported Caller ID Supported Disaster Recovery Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Web Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported
Integrations Active Directory Not Supported Amazon Web Services (AWS) Supported Bliro Not Supported Chorus by ZoomInfo Not Supported Claude Not Supported Freshdesk Not Supported Gravity Data Not Supported Halo Service Desk Not Supported HubSpot Data Hub Not Supported IndusTrack Not Supported Kizen Not Supported Microsoft Teams Supported PCRecruiter Not Supported Prodoscore Not Supported RingSense Not Supported SalesExec Not Supported Slack Not Supported TeamSupport Not Supported Theta Lake Not Supported Time Miner Not Supported Show More Integrations View All 7 Integrations	Integrations Active Directory Supported Amazon Web Services (AWS) Not Supported Bliro Supported Chorus by ZoomInfo Supported Claude Supported Freshdesk Supported Gravity Data Supported Halo Service Desk Supported HubSpot Data Hub Supported IndusTrack Supported Kizen Supported Microsoft Teams Not Supported PCRecruiter Supported Prodoscore Supported RingSense Supported SalesExec Supported Slack Supported TeamSupport Supported Theta Lake Supported Time Miner Supported Show More Integrations View All 72 Integrations
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