NYLUS

NYLUS

Nylus Systems
TechCX

TechCX

IVO
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About

Nylus provides an All-In One Centralized Operations Management Suit at a lower cost. We help optimize field crews by automating scheduling & dispatching, management of safety & training, e-work orders, invoicing, routing, project management, timesheet and much more. From unit scheduling for Hyrdovac trucks to chemical disposal routing, NYLUS will recommend the best and most effective system for your company from our 6 industry specific specialized dashboards. Stay connected to the main office using our mobile app and GPS devices, receive job notifications on any mobile device, use our in app messenger and communicate with field crew at any time. Capture e-signatures out in the field and send forms live to the office or to the site foreman. During implementation our clients will receive a designated account representative to manage onboarding, training and all aspects of the implementation.

About

When it comes to delivering results in large projects most organizations struggle. At IVO we believe it doesn’t have to be this way. Not when the company engages the best specialist technology implementation partner to introduce the optimum technological solution into their business. From a company perspective, this delivers significant improvements in business processes, allowing a greater ability to forecast, plan and schedule, less downtime for employees, more on-time delivery, and less capital spent managing the entire process. When delivering operational efficiency and customer satisfaction, two factors combine the company enjoys an increase in both customer loyalty and profitability. The bottom line? Better business performance brought to you by the Digital Transformation experts at IVO. Our industry knowledge is second to none in our region, so we are uniquely qualified to support the most efficient implementation of Field Service Cloud.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Commercial field service companies Hydrovac, Waste Management, Telecommunication, HVAC, Oil Field Service, Refrigeration, Instrumentation and other service companies.

Audience

Companies, businesses and brands interested in a solution to improve their customer experience services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$21.00/month/user*
* Pricing can vary based on user selected modules.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 3.0 / 5
ease 5.0 / 5
features 3.0 / 5
design 4.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • As far as quality of life features and modern design NYLUS does a fairly decent job compared to older web design pre-2010s. However, there are a few poor choices in design.

Cons

  • In the logo section of the main nav bar, they spelled "Nylus" without the N instead making the logo which is nearly in the shape of an N take its place. It feels like a mistake rather than intentional design because they do not do that any where else. Furthermore, they didn't spend the time to make the logo actually fit with the text (sizing and text-spacing). They missed very simple css you can find via google to prevent text-wrap when shrinking the nav bar. In the design of a calendar (of which I like), swapped a critical principle when it comes to selecting elements. The current day has a 1px blue border. The day you have selected becomes enlarged. This is poor design as standard practice dictates a 1px border is used to show which element you have selected (an important accessibility standard). The current day should have instead been enlarged. Finally, typing into the text boxes under My Jobs: 1) Does not auto expand over text if you save and come back. (You have to drag the text box larger) 2) No extra formatting options. I strongly recommend supporting Markdown for formatting. It's simply the easiest and best.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Nylus Systems
Founded: 2012
Canada
www.nylus.ca

Company Information

IVO
United States
ivo.co.nz/tech-cx-the-ideal-customer-experience

Alternatives

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Insight Field

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Innologica
Less Paper

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Less Paper Co.

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Construction Scheduling Features

Bid Management
Change Orders
Gantt Charts
Job Scheduling
Project Scheduling
Rescheduling
Staff Calendar
Task Management

Electrical Contractor Features

Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management

GPS Tracking Features

Alerts/Notifications
Asset Tracking
Driver Management
Historical Reporting
Mobile Tracking
People Tracking
Real Time Tracking
Routing
Status Tracking
Territory Management
Vehicle Tracking

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Oil and Gas Features

Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Waste Management Features

Billing & Invoicing
Customer Accounts
Customer Database
Equipment Tracking
Inventory Management
Routing
Scheduling
Waste Disposal
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Integrations

QuickBooks Online
Sage 50
Spire

Integrations

QuickBooks Online
Sage 50
Spire
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