Voci

Voci

Medallia
+
+

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About

NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.

About

Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns. With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

NiCE CXone Mpower Workforce Management is ideal for contact center leaders, workforce planners, and enterprises managing high-volume, omnichannel customer support operations that require accurate forecasting and flexible staffing

Audience

Companies that have speech recognition platforms

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

NiCE
Founded: 1986
United States
www.nice.com/products/workforce-management

Company Information

Medallia
Founded: 2001
United States
vocitec.com

Alternatives

Alternatives

Twilio Flex

Twilio Flex

Twilio
Calabrio ONE

Calabrio ONE

Calabrio
NeoSound

NeoSound

NeoSound Intelligence

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Speech Recognition Features

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
QEval
ULAP SBCaaS

Integrations

Call Coach AI
Groov
Haiku
Inbenta Search
NiCE Employee Engagement Manager (EEM)
QEval
ULAP SBCaaS
Claim NiCE Workforce Management (WFM) and update features and information
Claim NiCE Workforce Management (WFM) and update features and information
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Claim Voci and update features and information