Mopinion RateNow

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Mopinion:

About

All-in-One User Feedback Software for Digital Channels. Mopinion helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email). Mopinion enables its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. +Customisable feedback forms +Real-time statistics +API integrations +Various CX metrics +Text analytics +Advanced reporting capabilities Pricing for Mopinion starts at $35 (USD)/month.
RateNow:

About

RateNow is a cloud-based experience and feedback management platform for collecting and analyzing customer, patient, passenger, and employee feedback. Organizations can deploy surveys through SMS, WhatsApp, email, web and in-app pop-ups, QR codes, phone surveys, and on-site touchscreen or smiley-button terminals. The platform brings responses together in dashboards with NPS, CSAT, and CES measures, segmentation, reporting, and automated alerts. Its case-management tools help teams follow up on negative feedback, while AI text analysis classifies comments by sentiment and topic. RateNow also provides a mobile app for viewing results, comments, and alerts, and supports CRM data exchange through a REST API or CSV upload. The service is offered on a project-specific monthly subscription, with a 12-month minimum for terminal-based service.
Mopinion:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
RateNow:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Mopinion:

Audience

Companies that have a digital presence and want to listen, collect, and act on customer feedback
RateNow:

Audience

Mid-market and enterprise organizations in retail, healthcare, hospitality, transportation, and the public sector.
Mopinion:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
RateNow:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Mopinion:

API

Offers API Not Supported
RateNow:

API

Offers API Supported
Mopinion:

Screenshots and Videos

RateNow:

Screenshots and Videos

No images available
Mopinion:

Pricing

$229/month
Growth Package: $229/month
Turbo Package: $579/month
Enterprise: Request Quote
Free Version Not Supported
Free Trial Not Supported
RateNow:

Pricing

For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.
Free Version Not Supported
Free Trial Not Supported
Mopinion:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
RateNow:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Mopinion:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
RateNow:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Mopinion:

Company Information

Mopinion
Founded: 2013
Netherlands
www.mopinionlabs.com
RateNow:

Company Information

RateNow
Founded: 2014
Spain
www.ratenow.cx/
Mopinion:

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Mopinion:

Categories

Customer Feedback Supported
NPS Supported
Survey Supported
Text Analytics Supported
Visual Feedback Supported
RateNow:

Categories

Mopinion:

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Not Supported
Bug Reports Not Supported
Community Feedback Tools Supported
Live Chat Not Supported
Negative Feedback Management Not Supported
Net Promoter Score (NPS) Not Supported
Screenshot / Screen Capture Not Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Not Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported
Mopinion:

Integrations

Adobe Analytics Supported
Adobe Marketo Engage Supported
Basecamp Supported
Contentsquare Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Supported
Lightspeed eCommerce Supported
Magento Supported
NextDNS Supported
Optimizely One Supported
Progress Sitefinity Supported
Salesforce Supported
Salesforce Agentforce Service Supported
Slack Supported
Trello Supported
WordPress Supported
Zapier Supported
Zendesk Supported
RateNow:

Integrations

Adobe Analytics Not Supported
Adobe Marketo Engage Not Supported
Basecamp Not Supported
Contentsquare Not Supported
Google Analytics Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Not Supported
Lightspeed eCommerce Not Supported
Magento Not Supported
NextDNS Not Supported
Optimizely One Not Supported
Progress Sitefinity Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
Slack Not Supported
Trello Not Supported
WordPress Not Supported
Zapier Not Supported
Zendesk Not Supported
Mopinion:
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