UniAgentConsilium Software
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Related Products
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About
The way customers transact and interact with banks has changed over the years. Customers are demanding banking services according to their preferences and looking for convenience in the way they transact & interact with banks. To cater to the needs of the modern customer, banks will have to look beyond the traditional approach and should focus on delivering timely and consistent user experiences across platforms and devices. Modefin’s integrated Omni Channel Platform is designed to help banks & financial institutions deliver modern cross-platform customer experiences. It allows banks to align with customer expectations and create deeper & personalized engagement. Modefin’s Internet Banking solution comes with multi-channel capabilities and helps to offer interactive & contextual customer experiences.
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About
Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Financial institutions in need of a multi channel banking solution
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Audience
Enterprises in search of a CRM-CTI solution to optimize their customer experience and customer engagement across all touchpoints
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationModefin
Founded: 2011
India
modefin.com/omni-channel-banking/
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Company InformationConsilium Software
Founded: 2007
Singapore
consiliuminc.com/product/UniAgent-crm-cti-connector
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Categories |
Categories |
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Integrations
Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
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Integrations
Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
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