UniAgent

UniAgent

Consilium Software
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About

The way customers transact and interact with banks has changed over the years. Customers are demanding banking services according to their preferences and looking for convenience in the way they transact & interact with banks. To cater to the needs of the modern customer, banks will have to look beyond the traditional approach and should focus on delivering timely and consistent user experiences across platforms and devices. Modefin’s integrated Omni Channel Platform is designed to help banks & financial institutions deliver modern cross-platform customer experiences. It allows banks to align with customer expectations and create deeper & personalized engagement. Modefin’s Internet Banking solution comes with multi-channel capabilities and helps to offer interactive & contextual customer experiences.

About

Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Financial institutions in need of a multi channel banking solution

Audience

Enterprises in search of a CRM-CTI solution to optimize their customer experience and customer engagement across all touchpoints

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Modefin
Founded: 2011
India
modefin.com/omni-channel-banking/

Company Information

Consilium Software
Founded: 2007
Singapore
consiliuminc.com/product/UniAgent-crm-cti-connector

Alternatives

VeriChannel

VeriChannel

VeriPark

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ITECHDOMAIN.COM
Doocat Banking

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Omnibanca

Omnibanca

Corporacion Consultec

Categories

Categories

Integrations

Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Integrations

Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat
Claim Modefin and update features and information
Claim Modefin and update features and information
Claim UniAgent and update features and information
Claim UniAgent and update features and information