MediaSpeech

MediaSpeech

ChapsVision
Oreka TR

Oreka TR

OrecX
+
+

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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a speech intelligence platform

Audience

Contact centers, enterprises, service providers, cloud service providers, and financial services organizations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Read all reviews

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ChapsVision
Founded: 2019
France
www.chapsvision.fr/data/speech-intelligence

Company Information

OrecX
Founded: 2006
United States
www.orecx.com

Alternatives

Alternatives

Voci

Voci

Medallia
Provana ICAP

Provana ICAP

Provana
HGS Agent X

HGS Agent X

Hinduja Global Solutions

Categories

Categories

Speech Analytics Features

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Accession Communicator
Allworx Verge
Amazon Connect
Aspect Unified IP
AudioCodes Software-Defined Voice Network
Avaya Aura
Cisco AnyConnect
ClearPass
Comcast Business VoiceEdge
FreePBX
KANDY
LiveVox
MiVoice Business
NEC ProgrammableFlow
NetFortris Comm-unity
Q-Suite
Topbox
VICIdial
Zultys ZAC

Integrations

Accession Communicator
Allworx Verge
Amazon Connect
Aspect Unified IP
AudioCodes Software-Defined Voice Network
Avaya Aura
Cisco AnyConnect
ClearPass
Comcast Business VoiceEdge
FreePBX
KANDY
LiveVox
MiVoice Business
NEC ProgrammableFlow
NetFortris Comm-unity
Q-Suite
Topbox
VICIdial
Zultys ZAC
Claim MediaSpeech and update features and information
Claim MediaSpeech and update features and information
Claim Oreka TR and update features and information
Claim Oreka TR and update features and information