MIMS vs. Shift Left Comparison


MIMS Arrow Labs	Shift Left Recast Software	+	+
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About MIMS is the only software for field service management that can significantly lower work order resolution time, with accurate task completion and increased service quality levels. With efficiency as its core focus, MIMS is designed to help you keep your business way ahead of the curve. Just imagine – the right person with the right tools in the right place, every time. And a 30% increase in operational efficiency for a long time to come. Improve response time by 60% through automated security incident management. Gain from smart dispatch, location tracking, integrated surveillance and more. Automatically track the location of your team and their devices and benefit from accurate reporting of alarms and incidents, from integrated devices or field security officers.	About Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations that need a comprehensive workforce management solution	Audience Companies looking for a platform to increase first call resolution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $35 per user per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Arrow Labs Founded: 2011 United States www.arrowsecure.com	Company Information Recast Software store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Alternatives Quick AMC	Alternatives ServiceNow Problem Management ServiceNow
CX FSM MobileForce Software	ScreenMeet
TasQ Field Service Management TasQ	ManageEngine ServiceDesk Plus ManageEngine
SIGNL4 Derdack	Virima Virima Inc.
ServiceWarrior DesertMicro View All	Broadcom Service Desk Manager Broadcom View All
Categories Field Service Management Supported Tradesman Job Management Supported	Categories IT Service Supported
Show More Features Field Service Management Features Billing & Invoicing Not Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Not Supported Quotes / Estimates Not Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported
Integrations 7-Zip Not Supported Active Directory Not Supported Clinic to Cloud Supported Microsoft Edge Not Supported ServiceNow Not Supported View All 1 Integration	Integrations 7-Zip Supported Active Directory Supported Clinic to Cloud Not Supported Microsoft Edge Supported ServiceNow Supported View All 4 Integrations
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