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About

M-Files is a Context-First document management system that uses metadata-driven architecture, workflow automation, and AI to improve visibility, compliance, and efficiency. By organizing information based on what it is rather than where it resides, M-Files reduces manual handling, improves document reliability, and strengthens governance across industry-specific processes. M-Files is the only document management system native to Microsoft 365. This unified approach brings Microsoft collaboration, Copilot, and Purview governance directly to curated M-Files content, creating a secure, connected environment that protects Microsoft investments while improving productivity and policy-driven consistency.

About

ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

M-Files serves a variety of industries and business needs for mid-market to Enterprise global B2B companies. The M-Files platform is especially suitable for knowledge workers that need to quickly find, collaborate, and process a large number of documents every day.

Audience

Companies of all sizes that want a knowledge management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$6 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 4.2 / 5
design 4.0 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.7 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • I have been using M-Files for over 4 years now and I can say it is one of the best. First, I like that the interface is amazing and that it is easy to understand the many features. Secondly, I like that the tool is very secure. Thirdly, I like the ease of uploading, retrieving and sharing files.
  • There is a lot I like about M-Files. First, the tool is secure which is amazing. The tool comes with an intuitive User Interface. This software makes content collaboration seamless.
  • M-files is easy to deploy and comes with great security features. I like the ease of archiving, retrieving and sharing documents. Accessing files is easy. I like that there is both mobile and web version.
  • Easy to use, if you can use Google, you can use M-Files. The idea of using metadata instead of a file structure is very intelligent. Everything I need to know about my customers, their bills and emails are all in one place. No going to multiple programs/applications to get the full scope of their business.

Cons

  • With my great encounters using M-Files, I cannot think of any flaw. This software is more than great.
  • My only concern is that M-Files is not the most affordable. However, it works well.
  • The user interface is not the best. The vendor should improve on this.
  • Takes a little bit of time to re-think document management.

Pros & Cons from Real Users

Pros

  • The tool offers many features within a simple layout that is easy to understand and navigate. That leads to a good user experience.
  • The tool suits businesses of all sizes, and we are the practical proof. Our team size was 10 when we first started using ProProfs, and we used to operate with 40 pages of content. 4 years down the line, we are a team of 180 and operate with 200+ content pages.
  • The tool made it easy for us to import data from Word docs, Excel sheets, and Powerpoint presentations. The tool also provided us with an option for exporting the knowledge base as an HTML or PDF.
  • ProProfs Knowledge Base offers several integrations with tools like Zendesk, Freshdesk, Slack, Google Analytics, and many others. These integrations have helped us make the most of our knowledge base by using it in combination with various other tools.
  • In our experience of 20 years, we haven’t come across a tool so simple yet so powerful and rich. Add to it the value for money it offers and the tool becomes an excellent solution for companies looking for a powerful tool that can fit their budget as well as expectations.

Cons

  • It worked fine for me and my team. No complaints as of now.
  • The existing content templates work great, but offer fewer variations of designs.They need to add some fresh designs to their templates.
  • We are satisfied with its performance on PC and iOS. However, the tool sometimes underperforms on Android.
  • The tool lags in speed at times but in no time, it starts working at its usual pace.
  • Every tool has room for improvement. So does ProProfs Knowledge Base. It would be nice to see a more advanced version of the software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

M-Files
Founded: 1989
United States
www.m-files.com

Company Information

ProProfs
Founded: 2006
United States
www.proprofs.com

Alternatives

UnForm

UnForm

Synergetic Data Systems, Inc.

Alternatives

Nuxeo

Nuxeo

Hyland
Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
PHPKB

PHPKB

Chadha Software Technologies
Microsoft 365

Microsoft 365

Microsoft
ProProfs Polls

ProProfs Polls

ProProfs

Categories

Categories

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

File Sharing Features

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Integrations

Adobe Acrobat Sign
ArcGIS
AutoCAD LT
Cadcorp
DMSFACTORY DocumentsPipeliner
Docusign
Docusign Identify
Freshdesk
Google Analytics
Jira
Jira Work Management
Microsoft 365
Microsoft Dynamics 365
OpenText CEM
SAP ERP
SaaShop
Salesforce
SnapEngage
Wufoo

Integrations

Adobe Acrobat Sign
ArcGIS
AutoCAD LT
Cadcorp
DMSFACTORY DocumentsPipeliner
Docusign
Docusign Identify
Freshdesk
Google Analytics
Jira
Jira Work Management
Microsoft 365
Microsoft Dynamics 365
OpenText CEM
SAP ERP
SaaShop
Salesforce
SnapEngage
Wufoo
Claim M-Files and update features and information
Claim M-Files and update features and information
Claim ProProfs Knowledge Base and update features and information
Claim ProProfs Knowledge Base and update features and information