Lucidchart vs. Smaply Comparison


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About Lucidchart is an advanced diagramming tool designed to help businesses and teams optimize their processes, systems, and workflows with intelligent, data-driven diagrams. The platform combines powerful AI features, such as AI-generated diagrams, data linking, and real-time collaboration, to make visualizing complex systems and architectures faster and more efficient. Lucidchart supports multiple use cases, including process maps, flowcharts, technical diagrams, organizational charts, and systems planning. Its seamless integrations with popular apps like Jira, Confluence, Slack, and Teams allow for enhanced collaboration, enabling teams to align on priorities and act on insights quickly. Lucidchart is the perfect tool for anyone looking to create professional diagrams in less time, while fostering better decision-making and innovation.	About Smaply is the leading platform for journey management, empowering teams to design, manage, and scale customer journeys across organizations. Built for those who put customers at the heart of their operations, Smaply offers robust tools to visualize journey maps and personas, enabling clear alignment and shared understanding across departments. Getting started has never been easier – no more fear of the blank page! With Smaply AI you can create a journey map in minutes, while still being 100% in control every step of the way. With Smaply’s journey management functionality, you can create structured journey hierarchies, maintain consistency across touchpoints, and manage journeys as dynamic, living assets. The platform supports centralized governance while offering flexibility, making it ideal for scaling CX initiatives in complex organizations. One of Smaply’s key strengths is its rich ecosystem of integrations, such as Google Analytics, Microsoft 365, Jira any many more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Lucidchart is designed for teams, businesses, and enterprises looking to create data-driven, intelligent diagrams for process optimization, technical documentation, and organizational planning, while enhancing collaboration and decision-making across departments	Audience Small teams who are starting out with customer journey mapping, large organizations that want to scale their journey management across the organization
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $7.95/month/user Free Version Free Trial	Pricing €390.00/year Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.6 / 5 features 4.5 / 5 design 4.6 / 5 support 4.3 / 5 Read all reviews	Reviews/Ratings Overall 4.5 / 5 ease 4.7 / 5 features 4.6 / 5 design 4.3 / 5 support 4.1 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Lucid Software Founded: 2010 United States www.lucidchart.com	Company Information Smaply Founded: 2012 Austria www.smaply.com
Alternatives SmartDraw	Alternatives Custellence
Marq	UXPressia
DemandFarm	Totango
Miro	Feedbackly
Cacoo Nulab View All	Gainsight View All
Categories Application Development Business Process Management Customer Journey Mapping Tools Data Modeling Database Design Diagram Engineering Flowchart Gantt Chart Mind Mapping Org Chart Process Documentation Process Mapping Product Roadmap Prototyping Sales Timeline Visual Collaboration Whiteboard Wireframe Workflow Management	Categories Business Process Management Customer Data Platforms (CDP) Customer Experience Customer Journey Mapping Tools Customer Satisfaction Customer Success Experience Management Personalization Product Analytics UX
Business Process Management Features Access Controls / Permissions Alerts / Notifications Business Process Automation Business Rules Management Collaboration Process Change Tracking Process Mapping Process Modeling & Design Visual Workflow Management Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates Show More Features Application Development Features Access Controls/Permissions Code Assistance Code Refactoring Collaboration Tools Compatibility Testing Data Modeling Debugging Deployment Management Graphical User Interface Mobile Development No-Code Reporting/Analytics Software Development Source Control Testing Management Version Control Web App Development Diagram Features Data Import / Export Drag & Drop Flowchart For Developers Mind Map Multi-User Collaboration Organizational Charting Templates Engineering Features 2D Drawing 3D Modeling Chemical Engineering Civil Engineering Collaboration Design Analysis Design Export Document Management Electrical Engineering Mechanical Engineering Mechatronics Presentation Tools Structural Engineering Flowchart Features Collaboration Diagramming Drag & Drop Organizational Charting Process Mapping Revision Management Templates Text to Chart Gantt Chart Features Alerts/Notifications Capacity Monitoring Color Coding Dependency Tracking Drag & Drop Milestone Tracking Progress Tracking Task Management Templates Mind Mapping Features Brainstorming Flowchart Presentation Tools Project Planning Publishing / Sharing Templates Org Chart Features Collaboration Data Import / Export Drag & Drop Interactive Elements Photos / Images Publishing / Sharing Templates Product Roadmap Features Collaboration Content Import / Export Diagramming Drag & Drop Feature Management Milestone Tracking Prioritization Requirements Management Workflow Management Prototyping Features Animation Collaboration Drag & Drop Software Prototyping Templates UI Prototyping Usability Testing UX Prototyping Version Control Wireframe Features Collaboration Desktop Interface Drag & Drop Feedback Management Interactive Elements Mobile Interface Mockup Creation Page Linking Presentation Tools Prototype Creation Revision History Screen Capture Wireframe Creation Workflow Management Features Access Controls/Permissions Approval Process Control Business Process Automation Calendar Management Compliance Tracking Configurable Workflow Customizable Dashboard Document Management Forms Management Graphical Workflow Editor Mobile Access No-Code Task Management Third Party Integrations Workflow Configuration	Business Process Management Features Access Controls / Permissions Alerts / Notifications Business Process Automation Business Rules Management Collaboration Process Change Tracking Process Mapping Process Modeling & Design Visual Workflow Management Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates Show More Features Customer Data Platforms (CDP) Features Behavioral Analytics Campaign Management Customer Profiles Customer Segmentation Data Integration Data Matching GDPR Compliance Personalization Predictive Modeling Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Experience Management Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Personalization Features A/B Testing Abandoned Cart Saver Account Based Marketing Behavioral Targeting Campaign Segmentation Content Analytics Contextual Targeting Customer Profiles Experience Management Recommendation Engine Website Personalization Product Analytics Features Attribution Automatic Data Capture Churn Reporting Customer Feedback Collection Customer Guidance Customer Journey Analytics Data Export Data History Retention Data Labeling Product Engagement Scoring Real-Time Data Analysis Touchpoint Analytics User Segmentation UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research
Integrations Jira Microsoft 365 Microsoft OneDrive AccessOwl Akitra Andromeda Asana AuthPoint Google Analytics IriusRisk Microsoft Azure Microsoft SharePoint Microsoft Teams Miro Nuclino OrbusInfinity Slab Slack UVexplorer Vibe Interactive Whiteboard draw.io Show More Integrations View All 69 Integrations	Integrations Jira Microsoft 365 Microsoft OneDrive AccessOwl Akitra Andromeda Asana AuthPoint Google Analytics IriusRisk Microsoft Azure Microsoft SharePoint Microsoft Teams Miro Nuclino OrbusInfinity Slab Slack UVexplorer Vibe Interactive Whiteboard draw.io Show More Integrations View All 15 Integrations
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