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About

LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.

About

TruGrid SecureRDP secures access to Windows desktops and applications from any location. It is a DaaS solution that employs a Zero Trust model without firewall exposure. Key Benefits of TruGrid SecureRDP: - No Firewall Exposure & No VPN Required: Secure remote access without exposing inbound firewall ports - Zero Trust Security Model: Ensures that only pre-authenticated users can connect, mitigating ransomware risks - Cloud-Based Authentication: Eliminates the need for RDS gateways, SSL certificates, or third-party MFA solutions - Optimized Performance: Built-in fiber-optic mesh technology reduces latency - Simple Deployment & Multi-Tenant Management: Implements in less than an hour and includes a multi-tenant dashboard - Integrated MFA & Azure AD Support: Includes built-in MFA and integrates with Azure MFA & AD - Cross-Platform Support: Works on Windows, Mac, iOS, Android, and Chrome - 24x7 Support & Free Setup: Includes 24x7 support and free setup assistance

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery

Audience

Service Providers, Windows Hosting companies, ERP / Software Vendors, and Business IT

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$12/month/user
Includes FREE Trials. Month-to-Month. No Contract. Volume Discounts for Service Providers
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
  • It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls.
  • Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs.
  • I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember.
  • The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions.

Cons

  • haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user.
  • I haven't found anything I do not like so far. It is a great product.
  • It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access.
  • I don't think there is something not to like on this tool because it's a user friendly tool.
  • Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.

Pros & Cons from Real Users

Pros

  • TruGrid provides a remarkably seamless remote access experience that feels very stable even over lower-bandwidth connections. The setup process is straightforward, and the integration with existing identity providers (like Azure AD/Okta) simplifies security management immensely.
  • Very useful. It's a good solution for remote connections. Easy to install and to set up. Their support is also very helpful when we need assistance.
  • TruGrid allows secure remote access to computers and servers without the headaches of VPN. It is fast and responsive to use and simple to configure. It is centrally managed in the cloud and can be used for many computers, or on a single computer. It provides end-to-end encryption and uses a zero trust model.
  • Perfect, easy solution for my customers to remote in to their office computers. Then, there's the added benefit of RemoteApp without all the complex config.
  • Easy to set up, amazing onboarding, onboarding staff and technical support. Easy to integrate to Microsoft Office 365.

Cons

  • I would like to see more advanced customization options in the end-user portal to further streamline the interface. The initial configuration documentation could be a bit more detailed for specific complex network setups.
  • Sometimes issues are not as easy to see, but the good thing is that we can count on their support.
  • Nothing, really. TruGrid didn't provide phone support several years ago, but they do now. Pricing went up last year, but that is happening with almost every product.
  • I don't like having the minimum Qty of seats as I am a 1-man shop and don't need that many seats. I also didn't like the price increase, but who does?
  • I have to write 50 characters, but the only thing I am not thrilled with is the 20 user minimum.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/resolve

Company Information

TruGrid
Founded: 2017
United States
www.trugrid.com

Alternatives

Alternatives

SetMe

SetMe

Techinline
Thinfinity Workspace

Thinfinity Workspace

Cybele Software, Inc.
Citrix DaaS

Citrix DaaS

Cloud Software Group

Categories

Categories

TruGrid SecureRDP simplifies cloud desktop access and management. It provides a Zero Trust solution for connecting to Windows desktops and applications across hybrid or cloud environments—without VPNs, open firewall ports, or RDS gateways. IT teams can deploy secure remote access in under an hour, manage multiple tenants from one dashboard, and enforce consistent security policies. TruGrid supports Azure AD, built-in MFA, and integrates seamlessly with Active Directory. Its cloud-native architecture enables fast onboarding, centralized control, and compliance with cybersecurity and insurance standards—making it ideal for modern cloud operations.

TruGrid SecureRDP delivers DaaS in minutes with zero firewall exposure, cloud-based authentication, and integrated MFA. Unlike traditional DaaS or VDI setups, TruGrid requires no RDS gateways, VPNs, or complex configurations. It works with any cloud or hybrid environment and supports Active Directory integration. MSPs and enterprises can deploy secure desktops quickly, manage multiple tenants, and meet cybersecurity and compliance standards. With low latency, 24x7 support, and a simplified licensing model, TruGrid makes DaaS cost-effective, secure, and easy to scale.

TruGrid enables a secure digital workplace for today’s distributed teams. It provides seamless access to Windows desktops and applications from any device—Windows, Mac, iOS, Android, or Chrome—without VPN or firewall exposure. Its Zero Trust architecture ensures only verified users can access corporate resources, backed by built-in MFA, encrypted traffic, and cloud authentication. TruGrid supports hybrid environments, integrates with Active Directory, and helps businesses enforce secure access policies while reducing IT burden. Whether in-office or remote, employees get a consistent and secure digital experience with TruGrid.

TruGrid SecureRDP supports hybrid cloud strategies by securely connecting users to Windows desktops and applications hosted across on-prem and cloud environments. Its Zero Trust architecture removes the need for VPNs and RDS gateways, protecting access with cloud-based authentication and built-in MFA. TruGrid allows fast deployment, centralized multi-tenant management, and seamless integration with Azure and Active Directory. Organizations gain flexibility to operate in hybrid mode while maintaining performance, visibility, and compliance across infrastructure.

MSP

TruGrid SecureRDP is built for Managed Service Providers seeking to deliver secure remote access and DaaS in minutes. MSPs benefit from fast, free setup, multi-tenant management, and automated updates—all from a single pane of glass. TruGrid eliminates complex VPNs and exposed firewalls by using a Zero Trust model with built-in MFA and cloud-based authentication. MSPs can offer clients secure access to Windows desktops and apps while reducing infrastructure, support costs, and compliance risks. Partner-use licenses and Azure AD integration make TruGrid a scalable, profitable solution for MSP businesses.

RDP

TruGrid SecureRDP modernizes Remote Desktop Protocol (RDP) access by eliminating its key vulnerabilities. It replaces open firewall ports and VPNs with cloud-based authentication, built-in MFA, and encrypted connections. TruGrid ensures RDP sessions are invisible to the internet, minimizing attack surface and aligning with Zero Trust principles. IT teams can securely manage RDP access to Windows desktops and servers across cloud and hybrid environments. With simple setup, cross-platform support, and enterprise-grade compliance, TruGrid offers a secure evolution of RDP.

TruGrid SecureRDP modernizes remote desktop access by replacing vulnerable VPNs and exposed RDP ports with a Zero Trust solution. Users can access Windows desktops and applications securely from anywhere, with no firewall exposure and no RDS gateway dependencies. Built-in MFA, encrypted traffic, and cloud-based authentication ensure compliance and protection from ransomware. TruGrid supports hybrid environments, simplifies deployment, and works across platforms—including Windows, Mac, iOS, Android, and Chrome—providing a fast, secure, and consistent remote desktop experience.

TruGrid SecureRDP powers secure remote work with a scalable Zero Trust platform. It enables remote employees to access corporate Windows desktops and apps without VPNs or firewall risks. Deployment takes under an hour, with support for built-in MFA, cloud-based authentication, and Active Directory integration. TruGrid’s centralized dashboard helps IT maintain control across hybrid teams, and its low-latency infrastructure ensures performance. Whether for hybrid work, BYOD policies, or regulatory compliance, TruGrid offers a reliable remote work foundation for organizations of all sizes.

TruGrid SecureRDP eliminates remote access vulnerabilities by enforcing a Zero Trust model with no firewall exposure. Unlike VPN-based access, TruGrid authenticates users in the cloud before connection, includes mandatory MFA, and hides RDP services from the internet. It enables fast, secure access to Windows desktops and apps while preventing ransomware, credential theft, and compliance risks. Setup is simple, and IT teams can manage access across platforms and tenants from one dashboard. TruGrid redefines secure remote access with performance and peace of mind.

TruGrid offers a secure, fast-to-deploy alternative to traditional VDI. It enables access to Windows desktops and applications without the need for RDS gateways, VPNs, or SQL databases. Built on a Zero Trust framework, it includes cloud-based authentication, MFA, and encryption by default. TruGrid helps businesses and MSPs deploy virtual desktops in under an hour, manage access across multiple tenants, and reduce infrastructure costs. It supports hybrid and cloud environments, improving scalability, user experience, and compliance with cybersecurity mandates.

TruGrid SecureRDP connects users to virtual machines securely and efficiently. Without requiring RDS gateways, VPNs, or complex configurations, TruGrid provides Zero Trust access to Azure-hosted or on-prem Windows VMs. Authentication is handled via cloud-based services, with built-in MFA and Active Directory integration. IT teams can spin up secure desktop access for users in minutes while maintaining control over access policies and endpoint security. TruGrid's fiber-optic mesh optimizes performance, and its centralized dashboard enables full visibility across virtual machine deployments.

TruGrid SecureRDP enables virtual workspaces that are secure, scalable, and easy to manage. Users gain seamless access to business-critical Windows apps and desktops from any device and location—without requiring VPNs, firewalls, or complex VDI setups. TruGrid includes built-in MFA, cloud authentication, and full cross-platform support. IT teams can deploy virtual workspaces in minutes, enforce Zero Trust policies, and manage multiple tenants from a single interface. TruGrid modernizes workspace delivery while minimizing risk, effort, and cost.

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Cloud Management Features

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Desktop as a Service (DaaS) Features

Admin Console
Application Management
Backup & Recovery
BYOL Management
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Digital Workplace Features

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Virtual Desktop (VDI) Features

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Virtual Machine Features

Backup Management
Graphical User Interface
Remote Control
VDI
Virtual Machine Encryption
Virtual Machine Migration
Virtual Machine Monitoring
Virtual Server

Integrations

Active Directory
Microsoft 365
Microsoft Authenticator
Microsoft Azure
Microsoft Entra ID
Microsoft Remote Desktop Services (RDS)

Integrations

Active Directory
Microsoft 365
Microsoft Authenticator
Microsoft Azure
Microsoft Entra ID
Microsoft Remote Desktop Services (RDS)
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