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About

LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.

About

Fast, simple, secure remote computer access for individuals and teams. Now you can easily access all your business applications and data anywhere, anytime, from any device Key Features and Benefits: • Broad Device Support - Remote into your Mac or Windows computer from any Mac, Windows, iOS, Android, or Chromebook device. • Easy to set up - Just sign up and install on your devices and you’re ready to go! • Easy to use - Intuitive gestures and menu interface delivers a native application experience including support for multiple displays. • High Performance - Patent pending streaming technology - including 3D graphics, HD video and synchronized audio - delivers an engaging user experience. • Connect from anywhere - Intelligent optimization techniques provide reliable connections even when connected over lower bandwidth 3G and 4G connections. • Secure connections - With support for SSL/AES 256 bit encryption you can be assured that your sessions are safe.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues

Audience

Small businesses, business professionals

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$109 per month
Free Version Not Supported
Free Trial Supported

Pricing

$60.00/year/user
$60/year for Remote Access Solo. One user can access up to 2 computers.
$99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.
  • This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.
  • A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.
  • This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.
  • They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

Cons

  • Support response times can be quite long. But, all in all it's very good.
  • We do not have any negative comments. This tool has been very helpful to me.
  • If it’s not frequently used, the pricing is quite high.
  • The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.
  • They only have 30 days free trial. But overall they’re a good service.

Pros & Cons from Real Users

Pros

  • Splashtop did the job for me, like a trusty utility. Was user friendly and didn't require a lot of learning to get rolling with it.
  • Fast, reliable, easy to use and implement. File transfer is fantastic as well as multi-screens and shared access with other users. Most impressively, it is inexpensive and considerably cheaper than competing solutions.
  • The product does as advertised: allows you remote access to your devices. I don't use this often, but any time I have a saved file on my home/work computer that I need access to I hop on here and email it to myself. It works like a charm, and the mobile app is fantastic.

Cons

  • Wish this could be paid in a monthly rather than only annual subscription since I use it so infrequently.
  • Occasional maintenance (but un-intrusive and late at night).
  • I have not noticed any cons while using this software.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/rescue

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-access

Alternatives

Alternatives

Categories

Call Center Supported
Co-Browsing Supported
Help Desk Supported
ITSM Supported
Live Chat Supported
MSP Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
RMM Supported
Screen Sharing Supported

Categories

File Sharing Supported
IT Management Supported
Remote Desktop Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Supported
Screen Capture Not Supported
Screen Mirroring Supported
Screen Recording Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

File Sharing Features

Audit Trail Supported
Chat / Messaging Supported
Collaboration Supported
Document Management Not Supported
Drag & Drop Supported
Electronic Signature Not Supported
Encryption Not Supported
File Synchronization Not Supported
Search Not Supported
User Management Supported
Version Control Not Supported
Workflow Management Not Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Supported
Scheduling Not Supported
Software Inventory Not Supported
User Activity Monitoring Not Supported

Integrations

Freshdesk Supported
Freshservice Supported
ServiceNow Supported
Active Directory Not Supported
AuthPoint Supported
Blotout Supported
Campaign Monitor Supported
ConnectWise Cybersecurity Management Supported
ConnectWise PSA Supported
CyberFOX Password Manager Not Supported
Datto RMM Not Supported
Incident IQ Supported
Indent Not Supported
LiveChat Supported
Meltano Supported
NinjaOne Not Supported
OpenVoice Supported
Salesforce Agentforce Service Supported
SolarWinds Service Desk Supported
Zendesk Supported

Integrations

Freshdesk Supported
Freshservice Supported
ServiceNow Supported
Active Directory Supported
AuthPoint Not Supported
Blotout Not Supported
Campaign Monitor Not Supported
ConnectWise Cybersecurity Management Not Supported
ConnectWise PSA Not Supported
CyberFOX Password Manager Supported
Datto RMM Supported
Incident IQ Not Supported
Indent Supported
LiveChat Not Supported
Meltano Not Supported
NinjaOne Supported
OpenVoice Not Supported
Salesforce Agentforce Service Not Supported
SolarWinds Service Desk Not Supported
Zendesk Not Supported
Claim LogMeIn Rescue and update features and information
Claim LogMeIn Rescue and update features and information
Claim Splashtop Remote Access and update features and information
Claim Splashtop Remote Access and update features and information