LogMeIn Rescue vs. Splashtop Remote Access Comparison


LogMeIn Rescue GoTo	Splashtop Remote Access Splashtop	+	+
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That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 34 Ratings Visit Website CrankWheel Share your screen instantly while on a phone call with CrankWheel, for an engaging presentation. 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About LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.	About Fast, simple, secure remote computer access for individuals and teams. Now you can easily access all your business applications and data anywhere, anytime, from any device Key Features and Benefits: • Broad Device Support - Remote into your Mac or Windows computer from any Mac, Windows, iOS, Android, or Chromebook device. • Easy to set up - Just sign up and install on your devices and you’re ready to go! • Easy to use - Intuitive gestures and menu interface delivers a native application experience including support for multiple displays. • High Performance - Patent pending streaming technology - including 3D graphics, HD video and synchronized audio - delivers an engaging user experience. • Connect from anywhere - Intelligent optimization techniques provide reliable connections even when connected over lower bandwidth 3G and 4G connections. • Secure connections - With support for SSL/AES 256 bit encryption you can be assured that your sessions are safe.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues	Audience Small businesses, business professionals
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $109 per month Free Version Free Trial	Pricing $60.00/year/user $60/year for Remote Access Solo. One user can access up to 2 computers. $99/year per user for Remote Access Pro. Access up to 10 computers. Purchase more licenses for larger teams or more computers. Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 5.0 / 5 features 4.7 / 5 design 5.0 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners. This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues. A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security. This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task. They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service. Cons Support response times can be quite long. But, all in all it's very good. We do not have any negative comments. This tool has been very helpful to me. If it’s not frequently used, the pricing is quite high. The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice. They only have 30 days free trial. But overall they’re a good service.	Pros & Cons from Real Users Pros Splashtop did the job for me, like a trusty utility. Was user friendly and didn't require a lot of learning to get rolling with it. Fast, reliable, easy to use and implement. File transfer is fantastic as well as multi-screens and shared access with other users. Most impressively, it is inexpensive and considerably cheaper than competing solutions. The product does as advertised: allows you remote access to your devices. I don't use this often, but any time I have a saved file on my home/work computer that I need access to I hop on here and email it to myself. It works like a charm, and the mobile app is fantastic. Cons Wish this could be paid in a monthly rather than only annual subscription since I use it so infrequently. Occasional maintenance (but un-intrusive and late at night). I have not noticed any cons while using this software.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information GoTo Founded: 2003 United States www.logmein.com/products/rescue	Company Information Splashtop Founded: 2006 United States www.splashtop.com/products/remote-access
Alternatives ScreenMeet	Alternatives LogMeIn Rescue GoTo
Zoho Assist Zoho	MSP360 Connect MSP360
ConnectWise ScreenConnect ConnectWise	FleetDeck
LogMeIn Resolve GoTo	WiseMo Remote Desktop WiseMo
LogMeIn Pro GoTo View All	TeamViewer View All
Categories Call Center Co-Browsing Help Desk ITSM Live Chat MSP Remote Desktop Remote Support Remote Video Support Remote Work RMM Screen Sharing	Categories File Sharing IT Management Remote Desktop
Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording	Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Show More Features File Sharing Features Audit Trail Chat / Messaging Collaboration Document Management Drag & Drop Electronic Signature Encryption File Synchronization Search User Management Version Control Workflow Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring
Integrations Freshdesk Freshservice ServiceNow Active Directory Blotout Campaign Monitor ConnectWise Cybersecurity Management ConnectWise PSA CyberFOX Password Manager Datto RMM HaloPSA Incident IQ Indent LiveChat NinjaOne OpenVoice Salesforce Agentforce Service SolarWinds Service Desk Spiceworks Network Monitor SuperOps Show More Integrations View All 18 Integrations	Integrations Freshdesk Freshservice ServiceNow Active Directory Blotout Campaign Monitor ConnectWise Cybersecurity Management ConnectWise PSA CyberFOX Password Manager Datto RMM HaloPSA Incident IQ Indent LiveChat NinjaOne OpenVoice Salesforce Agentforce Service SolarWinds Service Desk Spiceworks Network Monitor SuperOps Show More Integrations View All 10 Integrations
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