LogMeIn Rescue vs. Devolutions Remote Desktop Manager Comparison


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About LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.	About Remote access tools can be messy—different clients, unmanaged credentials, and no clear visibility. Remote Desktop Manager changes that. It centralizes all your remote connections in one place, with support for RDP (Remote Desktop Protocol), SSH (Secure Shell), Telnet, VPNs (Virtual Private Network), and many other protocols. Users get cross-platform access from Windows, macOS, Linux, and mobile. Sessions can be launched in 1 click, while credentials are stored in shared or personal vaults. All activity is tracked, and role-based access control ensures least-privilege enforcement. The Remote Connection & IT Management package enhances RDM with Devolutions Gateway for secure, just-in-time tunnels; Hub or Server for credential storage; and session audit logs to meet compliance requirements. Everything integrates seamlessly through RDM’s interface. It’s a streamlined, policy-driven solution for IT teams that want full control over remote access without bouncing between tools.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues	Audience For MSPs, IT professionals & helpdesk technicians who need to share remote connections and privileged passwords with other team members.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $109 per month Free Version Free Trial	Pricing $30/month/user Starter Pack (up to 5 users): $25 USD/month/user Remote connection and IT management: $30 USD/month/user Privileged access management $50 USD/month/user Enterprise (100+ users): contact sales Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.4 / 5 features 4.8 / 5 design 4.5 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners. This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues. A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security. This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task. They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service. Cons Support response times can be quite long. But, all in all it's very good. We do not have any negative comments. This tool has been very helpful to me. If it’s not frequently used, the pricing is quite high. The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice. They only have 30 days free trial. But overall they’re a good service.	Pros & Cons from Real Users Pros Can highly recommend this for server and password management for bigger companies - Easy to use and install Make a connection with remote desktops immediately and access all passwords. With many integrations you can make it more powerful also AI support will make it more effective. Centralized use makes it very easy. RDM has been a goto for over 8 years now, however, with the release of PAM on Devolutions server, this has upped our game in providing a seamless RDM experience with PAM integration. Swiss Army Knife of Tools for SysAdmin, a great tool, which includes all the management tools in a single application for System Administration, especially like the SSH and RDP for managing all remote servers from single pain of glass. I like the way this software has the all in one solution i need for any remote desktop connections and scripting like PowerShell. Cons Not ideal for small companies - People with little to none it skills shouldn’t use this There is no cons for me. Maybe startup can be more fast Better Session (RDP) and Password viewing is needed to ease and use for each scenario. We need to be able to launch RDP sessions with out requiring approval, however, a password exposure in PAM needs this approval and eyes on it. Pricing could be cheaper! But all VMware vExperts get it for free! The software is quite big in terms of functionality so at some times it might be hard to find the correct functionality needed.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information GoTo Founded: 2003 United States www.logmein.com/products/rescue	Company Information Devolutions Founded: 2004 Canada devolutions.net/remote-desktop-manager
Alternatives ScreenMeet	Alternatives MSP360 Connect MSP360
Zoho Assist Zoho	ManageEngine Password Manager Pro Zoho
ConnectWise ScreenConnect ConnectWise	SecureCRT VanDyke Software
LogMeIn Resolve GoTo	Devolutions Gateway Devolutions
LogMeIn Pro GoTo View All	Delinea Connection Manager Delinea View All
Categories Call Center Co-Browsing Help Desk ITSM Live Chat MSP Remote Desktop Remote Support Remote Video Support Remote Work RMM Screen Sharing	Categories IT Management Remote Desktop Remote Support
Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording	Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Show More Features IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring
Integrations AuthPoint Azure Virtual Desktop Bitvise Blotout Campaign Monitor Cerby ConnectWise PSA CyberArk Privileged Access Manager Delinea Secret Server Devolutions Gateway Double HashiCorp Vault Incident IQ KeePass Keeper Security Lansweeper Microsoft Entra ID Microsoft Hyper-V ServiceNow SysAid Show More Integrations View All 18 Integrations	Integrations AuthPoint Azure Virtual Desktop Bitvise Blotout Campaign Monitor Cerby ConnectWise PSA CyberArk Privileged Access Manager Delinea Secret Server Devolutions Gateway Double HashiCorp Vault Incident IQ KeePass Keeper Security Lansweeper Microsoft Entra ID Microsoft Hyper-V ServiceNow SysAid Show More Integrations View All 35 Integrations
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