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About

LogMeIn Central is a powerful remote monitoring and management (RMM) platform designed to help IT teams maintain and secure their infrastructure from anywhere. It offers fast, reliable remote access for both PCs and Macs via mobile devices or desktops, enabling seamless support regardless of location. The platform provides features such as user management with group permissions, two-factor authentication, and computer grouping by location or function. LogMeIn Central integrates antivirus management powered by Bitdefender and a security center to help mitigate risks and prevent unauthorized data access. It also monitors computer health to detect critical issues and ensure smooth operation. Suitable for internal IT teams and managed service providers, it enables efficient management of endpoints through a single dashboard.

About

LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Internal IT teams, managed service providers, and businesses managing distributed endpoints like kiosks, POS systems, or remote devices seeking secure, efficient remote IT infrastructure management

Audience

IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.3 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.6 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I use LogMeIn Central to manage PCs and Macs effectively. It helps me keep everything in one place and helps me move between systems very easily. It provides secure and centralized access with all system features. It is flexible and not slow when I run it. There is no doubt that the software provides security and confidence in remote access to the inside of your organization's system. The interface is very nice, the price will please you, and the support will help you configure the software or other problems.
  • My favorite thing to share about LogMeIn Central is its in-depth monitoring of assets and endpoints. Its multi-monitor display works super effectively and saves me lots of time. The file-sharing is also possible. Helps to monitor every point of security and risk management.
  • Easy to install and set up in business core platform. Gives you remote access, monitoring and management of assets. Automated security risk management and reminders.

Cons

  • I had a hard time installing it and then configuring it, I thought it would be easier, but the configuration process is a bit laborious.
  • There is a bit learning curve to monitor every point.
  • I never encountered any problems with this platform. No cons.

Pros & Cons from Real Users

Pros

  • Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues.
  • It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls.
  • Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs.
  • I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember.
  • The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions.

Cons

  • haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user.
  • I haven't found anything I do not like so far. It is a great product.
  • It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access.
  • I don't think there is something not to like on this tool because it's a user friendly tool.
  • Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/central

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/resolve

Alternatives

Alternatives

SetMe

SetMe

Techinline

Categories

Categories

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Endpoint Protection Features

Activity Log
Antivirus
Application Security
Behavioral Analytics
Device Management
Encryption
Signature Matching
Web Threat Management
Whitelisting / Blacklisting

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

AuthPoint
Axonius
Check Point SD-WAN
ClickShare Conference
CloudNuro
Control D
Datto RMM
Datto Workplace
DoubleClue
Indent
Intelligent ABM
MyGlue
Network Glue
ScalePad
ScalePad Lifecycle Manager

Integrations

AuthPoint
Axonius
Check Point SD-WAN
ClickShare Conference
CloudNuro
Control D
Datto RMM
Datto Workplace
DoubleClue
Indent
Intelligent ABM
MyGlue
Network Glue
ScalePad
ScalePad Lifecycle Manager
Claim LogMeIn Central and update features and information
Claim LogMeIn Central and update features and information
Claim LogMeIn Resolve and update features and information
Claim LogMeIn Resolve and update features and information