Lime Connect vs. Verint Open Platform Comparison


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About Lime Connect is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in the Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls etc. Lime Connect offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Lime Connect's AI Automation Hub, you can create AI chatbots, smart FAQ pages & interactive contact forms to automate your support. With our GPT-4 integration, the bot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant software	About CX automation is the ability to elevate the customer experience while simultaneously lowering costs. Contact centers realize that hiring more workers and increasing labor expenses is no longer a sustainable solution. To achieve their strategic goals, they need a new approach to increase CX automation in their contact center. Leverage an open platform with data and AI at the core to increase CX automation and deliver AI business outcomes. Verint isn’t just an AI company, we’re an AI outcomes company. Our team of AI-powered bots was designed specifically to increase CX automation for your contact center, driving significant ROI. Verint Da Vinci AI is the “bot factory,” where we combine the best generative AI, commercial, customer-provided, and proprietary AI models to create our bots. Bots continually train in the data hub to become more effective and are embedded directly into business workflows, putting AI at the fingertips of agents.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Lime Connect is suitable for companies of any size and adapts to your business's needs and goals. Small and medium-sized companies, as well as large corporations like Toyota & Decathlon, already rely on Lime Connect.	Audience Companies in need of a tool to increase CX automation and deliver AI business outcomes
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $90.00 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Lime Connect Founded: 2011 Germany connect.lime-technologies.com/en/	Company Information Verint Founded: 1994 United States www.verint.com/verint-customer-engagement-platform/
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Categories Chatbot Conversational Marketing Conversational Support Customer Communications Management Customer Engagement Customer Experience Customer Satisfaction Customer Service Help Desk Lead Capture Lead Generation Lead Nurturing Live Chat	Categories Customer Experience
Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Show More Features Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Lead Capture Features Business Card / Badge Scanning Dashboard Data Extraction Lead Distribution Lead Notifications Lead Nurturing Lead Qualification Lead Scoring Online Forms Lead Generation Features Contact Discovery Contact Import/Export Lead Capture Lead Database Integration Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Visitor Identification Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations BigCommerce Borlabs Cookie Campaign Monitor Cloudflare Dropbox Facebook Messenger Highrise HubSpot CRM HubSpot Customer Platform Instagram Jira Mailchimp Pipedrive Qualimero Slack Telegram Threema Work Trello WordPress Zendesk Show More Integrations View All 29 Integrations	Integrations BigCommerce Borlabs Cookie Campaign Monitor Cloudflare Dropbox Facebook Messenger Highrise HubSpot CRM HubSpot Customer Platform Instagram Jira Mailchimp Pipedrive Qualimero Slack Telegram Threema Work Trello WordPress Zendesk Show More Integrations
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