LibAnswersSpringshare
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Related Products
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About
Ensure your users get the answers they need, whenever and wherever. Embed LibChat and "Ask Us" widgets into any webpage, manage all social media communication, and take control of your institutional knowledge with a powerful ticketing system and FAQ builder. LibAnswers does it all, with detailed statistics to boot! It's as easy as answering a ticket or a question in LibAnswers - all point-and-click operations. Apply Filters across any social channels to stay on top of all active conversations. Flag posts for followups and deletions. LibAnswers has everything you need for effective monitoring of social channels. Used by thousands of libraries worldwide - either individually or in a consortial resource sharing setting - LibChat is the ideal chat reference tool. Comprehensive chat functionality, many embedding options, and integrated reference and helpdesk workflows make LibChat an easy choice.
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About
TomTicket is an online platform that allows your company to organize the so - called support (help desk) and online service with your customers in one place. TomTicket is a Help Desk and Online Service system to help improve your customer service flow. With it, your customers and staff will be able to open support calls, send attachments for answers, chat in an online chat, have their own knowledge base for your company and much more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Library Management platform for communities
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Audience
For Brazilian companies looking for a cloud-based help desk and service solution
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$2.68 per user, per month
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationSpringshare
www.springshare.com
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Company InformationTomTicket
Founded: 2013
Brazil
www.tomticket.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Library Management Features
Acquisition Management
Not Supported
Barcode Scanning
Not Supported
Barcoding / RFID
Not Supported
Catalog Management
Not Supported
Church Libraries
Supported
Circulation Management
Not Supported
Fee Collection
Not Supported
Inventory Management
Supported
Law Libraries
Supported
OPAC
Not Supported
Patron Management
Not Supported
Periodicals Management
Not Supported
Private Libraries
Supported
Public Libraries
Supported
Reserve Shelf Management
Not Supported
School Libraries
Supported
Search
Supported
Self Check-in / Check-Out
Not Supported
Serials Management
Not Supported
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Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Supported
Email Integration
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Ticket Management
Supported
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Integrations
No info available.
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Integrations
No info available.
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