Leadfire

Leadfire

Leadfire Digital Limited
LiveChat

LiveChat

LiveChat Software
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About

Leadfire turns website visitors into qualified leads using an AI-powered chat assistant that works on any website, with a verified WordPress plugin available for easy WordPress setup. Instead of making prospects fill out static forms, Leadfire starts a natural conversation, answers common questions, captures key contact details, and qualifies each enquiry while the visitor is still engaged. It can collect names, phone numbers, email addresses, job details, location, timeframe, and buying intent, then send a clear lead summary straight to WhatsApp so you can follow up fast. With 24/7 instant replies, customisable questions and responses, structured lead capture, and conversion analytics, Leadfire helps service businesses stop missing enquiries, improve lead quality, and turn more of their existing website traffic into real opportunities.

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Website Owners, Small Businesses, Service Based Business

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£29.99
Free Version Not Supported
Free Trial Supported

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Really easy to install - just downloaded the plugin, uploaded it to my website - put the token and the chat started loading up on my website. Been on there just over a month, and have had 45 leads out of 122 conversations. Just for comparison - my contact form gave me about 5 leads a month. I was hesitant at first - but its a game changer.

Cons

  • Not much - it does its job really well and haven't had any issues really. Really happy with performance. Was hesitant to pay £30 a month - but after the first few leads it really is a no brainer.

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Leadfire Digital Limited
Founded: 2025
United Kingdom
www.leadfire.net

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com

Alternatives

Alternatives

Freshchat

Freshchat

Freshworks
Conferbot

Conferbot

Netraga
GhostChat

GhostChat

The Chat Widget LLC

Categories

Chatbot Supported

Categories

Chatbot Supported
CRM Supported
Customer Service Supported
Help Desk Supported
Live Chat Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Not Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

WordPress Supported
Automate.io Not Supported
CoRover.ai Not Supported
Contentsquare Not Supported
CoreCommerce Not Supported
HubSpot CRM Not Supported
Retently Not Supported
SeekBeak Not Supported
Shopify Not Supported
Solvemate Not Supported
Talkdesk Not Supported
Telmetrics Not Supported
Vision Helpdesk Not Supported
Xperience Not Supported
Yo!Coach Not Supported
Zoho CRM Not Supported
Zoho Directory Not Supported
Zoho RPA Not Supported
iPresso Not Supported
zzBots Not Supported

Integrations

WordPress Supported
Automate.io Supported
CoRover.ai Supported
Contentsquare Supported
CoreCommerce Supported
HubSpot CRM Supported
Retently Supported
SeekBeak Supported
Shopify Supported
Solvemate Supported
Talkdesk Supported
Telmetrics Supported
Vision Helpdesk Supported
Xperience Supported
Yo!Coach Supported
Zoho CRM Supported
Zoho Directory Supported
Zoho RPA Supported
iPresso Supported
zzBots Supported
Claim Leadfire and update features and information
Claim Leadfire and update features and information
Claim LiveChat and update features and information
Claim LiveChat and update features and information