Leadfire

Leadfire

Leadfire Digital Limited
LiveChat

LiveChat

LiveChat Software
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About

Leadfire turns website visitors into qualified leads using an AI-powered chat assistant that works on any website, with a verified WordPress plugin available for easy WordPress setup. Instead of making prospects fill out static forms, Leadfire starts a natural conversation, answers common questions, captures key contact details, and qualifies each enquiry while the visitor is still engaged. It can collect names, phone numbers, email addresses, job details, location, timeframe, and buying intent, then send a clear lead summary straight to WhatsApp so you can follow up fast. With 24/7 instant replies, customisable questions and responses, structured lead capture, and conversion analytics, Leadfire helps service businesses stop missing enquiries, improve lead quality, and turn more of their existing website traffic into real opportunities.

About

LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Website Owners, Small Businesses, Service Based Business

Audience

Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

£29.99
Free Version
Free Trial

Pricing

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Really easy to install - just downloaded the plugin, uploaded it to my website - put the token and the chat started loading up on my website. Been on there just over a month, and have had 45 leads out of 122 conversations. Just for comparison - my contact form gave me about 5 leads a month. I was hesitant at first - but its a game changer.

Cons

  • Not much - it does its job really well and haven't had any issues really. Really happy with performance. Was hesitant to pay £30 a month - but after the first few leads it really is a no brainer.

Pros & Cons from Real Users

Pros

  • A huge attraction of LiveChat is that it is not necessary to search for external audiovisual material when sending messages, since the platform is integrated with services for uploading static and mobile images, among other formats, so that they can be shared within Messenger through its own search engine.
  • LiveChat is very customizable for your customer support needs. By using its real-time chat we are now instantly able to resolve queries of our clients. This tool also gives a ticketing system to manage every request. Its Chatbot stays all-time when no executive available. Beneficial for small and mid business.
  • LiveChat is an outstanding help desk solution for multiple size businesses to manage their customer's issues at the centralized platform. It offers great CRM integration, a quick chat section, a robust structure, and an intuitive interface.
  • I really liked that LiveChat enables a super-intelligent Chat-Bot when our support representative is busy or unavailable. For end-users, LiveChat is very convenient to chat using mobile devices. The implementation of this platform is was very easy.
  • Livechat is the best way I can deal with my customers' problems. It is simple for both the business owner and the customer to use.

Cons

  • On mobile devices it is complicated to access Facebook instant messaging if you do not have the Messenger mobile application, which is annoying if you have to answer an urgent message and must download the application to communicate. The productive thing about this is that, with an external application for messaging, you can see information on Facebook for a longer time.
  • Its Chatbot is not so useful for automated support. No special trigger option to set.
  • Overall it's great, no serious problem we ever faced.
  • There is no advanced management for user support.
  • There are not many cons, as this software exceeds expectations and beyond.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Leadfire Digital Limited
Founded: 2025
United Kingdom
www.leadfire.net

Company Information

LiveChat Software
Founded: 2002
United States
www.livechat.com

Alternatives

Conferbot

Conferbot

Netraga

Alternatives

Freshchat

Freshchat

Freshworks
GhostChat

GhostChat

The Chat Widget LLC

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

WordPress
Aritic PinPoint
Big Cartel
Boostopia
Chaterimo
CloudTalk
Force24
GetResponse
Jimdo
KODA Bots
Keap
LemonStand
Logicbox
Mixpanel
Qualimero
VEVS Bike Rental Software
Woopra
Xperience
elevio
join.me

Integrations

WordPress
Aritic PinPoint
Big Cartel
Boostopia
Chaterimo
CloudTalk
Force24
GetResponse
Jimdo
KODA Bots
Keap
LemonStand
Logicbox
Mixpanel
Qualimero
VEVS Bike Rental Software
Woopra
Xperience
elevio
join.me
Claim Leadfire and update features and information
Claim Leadfire and update features and information
Claim LiveChat and update features and information
Claim LiveChat and update features and information