+
+

Related Products

  • Odoo
    1,641 Ratings
    Visit Website
  • Hubstaff
    3,901 Ratings
    Visit Website
  • Adversus
    170 Ratings
    Visit Website
  • TRACTIAN
    135 Ratings
    Visit Website
  • SurveySparrow
    3,013 Ratings
    Visit Website
  • BetterWorld
    75 Ratings
    Visit Website
  • Switcher Studio
    21 Ratings
    Visit Website
  • Jobma
    276 Ratings
    Visit Website
  • Maintainly
    70 Ratings
    Visit Website
  • TollFreeForwarding
    3,203 Ratings
    Visit Website

About

Save hundreds of hours with our AI summaries of user feedback. We help you understand what users need to quickly get to product-market fit, scale your user base, and grow revenue. Save hundreds of hours analyzing feedback with our GPT-3 powered solution to uncover user needs. Track how users perceive your product to measure the real impact of your iterations over time. Learn about user needs from your competitors’ users to stay one step ahead of the industry. Just answer a few simple questions so we can personalize the right experience for you. With Kraftful, you’ll quickly learn what users need so you can focus on building a delightful product, or whatever else you like doing with your time. You can analyze feedback through a quick conversation to nose out what previously could only be done with hundreds of hours of manual review. Think of all the TikTok dances you could learn with those extra hours.

About

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses seeking a tool to improve their product research through AI summaries of user feedback

Audience

Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$7 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.8 / 5
support 4.8 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kraftful
United States
www.kraftful.com

Company Information

Userback
Founded: 2016
Australia
www.userback.io

Alternatives

Alternatives

Ruttl

Ruttl

Brucira Softwares Pvt. Ltd.
BugHerd

BugHerd

Splitrock Studio Pty Ltd.

Categories

Categories

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Digital Experience Platforms (DXP) Features

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Product Management Features

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Session Replay Features

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Usability Testing Features

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Integrations

ChatGPT
Axis LMS
Azure DevOps Server
Claude
ClickUp
Cursor
GPT-4
Integrately
Intercom
Jira
Jira Work Management
Microsoft Teams
Notion
Slack
Teamwork.com
Trello
WordPress
Zapier
Zendesk
monday.com

Integrations

ChatGPT
Axis LMS
Azure DevOps Server
Claude
ClickUp
Cursor
GPT-4
Integrately
Intercom
Jira
Jira Work Management
Microsoft Teams
Notion
Slack
Teamwork.com
Trello
WordPress
Zapier
Zendesk
monday.com
Claim Kraftful and update features and information
Claim Kraftful and update features and information
Claim Userback and update features and information
Claim Userback and update features and information