Key Survey

Key Survey

5.0 out of 5 stars
Simplesat

Simplesat

Pronto Holdings
4.5 out of 5 stars
Key Survey Simplesat

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Key Survey:

About

A Single Integrated Platform to Collect, Manage, and Analyze Feedback. Key Survey’s professional survey software provides the power and flexibility to centralize data and feedback collection across the entire enterprise. Users enjoy a seamless, controlled environment that ensures data is accurate, integrated, and actionable. Enterprise-wide online survey tool. Closed-loop automation and workflows. Integrates seamlessly with existing systems. By moving your customer satisfaction programs to Key Survey, you gain access to the industry’s most robust survey tool with years of experience delivering high-powered customer satisfaction solutions. Advanced survey options let you create the optimal survey experience for your customers that promotes participation and produces a volume of meaningful results for managers to analyze and act on.
Simplesat:

About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!
Key Survey:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Simplesat:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Key Survey:

Audience

Companies searching for a solution to manage, and analyze feedback
Simplesat:

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask
Key Survey:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Simplesat:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Key Survey:

API

Offers API Not Supported
Simplesat:

API

Offers API Supported
Key Survey:

Screenshots and Videos

Simplesat:

Screenshots and Videos

Key Survey:

Pricing

No information available.
Free Version Supported
Free Trial Supported
Simplesat:

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version Not Supported
Free Trial Supported
Key Survey:

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.0 / 5
Simplesat:

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5
Key Survey:

Pros & Cons from Real Users

Pros

  • I like that this software offers great features yet the price is very competitive. Everything from deployment, using and understanding the many survey features, to launching and managing surveys, everything is seamless and this is one reason I enjoy using Key Survey. Did I mention it has the best User Interface?
  • There are many things I like about Key Survey. First, this survey tool is cost effective. There are many features at my disposal when it comes to collecting and analyzing feedback data. The tool comes with templates which makes creating surveys easy and fast.

Cons

  • While not many software are flawless, I can confidently say that Key Survey has been very effective and I have had no issues with this software.
  • With Key Survey, it is all smiles as I cannot think of any issues with the tool. Ever since deployment, I haven't had any bad experiences.
Simplesat:

Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.
Key Survey:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Simplesat:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Key Survey:

Company Information

Key Survey
Founded: 2002
United States
www.keysurvey.com
Simplesat:

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io
Key Survey:

Alternatives

Simplesat:

Alternatives

BizRatings

BizRatings

BizRatings.com
Key Survey:
SurveyLab

SurveyLab

4.8 out of 5 stars
Simplesat:
Key Survey:
SurveySparrow

SurveySparrow

4.3 out of 5 stars
Simplesat:
SmileBack

SmileBack

5.0 out of 5 stars
Key Survey:
SurveyOL

SurveyOL

SurveyOL.com
5.0 out of 5 stars
Simplesat:
Zonka Feedback

Zonka Feedback

4.8 out of 5 stars
Key Survey:
Simplesat:
Key Survey:

Categories

Market Research Supported
Survey Supported
Simplesat:

Categories

Customer Feedback Supported
NPS Supported
Survey Supported
Key Survey:

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Market Research Features

Benchmarking Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Not Supported
Face-to-Face Not Supported
Panel Management Not Supported
Paper-Based Not Supported
Phone-Based Not Supported
Sample Management Supported
Statistical Analysis Not Supported
Survey Management Supported
Simplesat:

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported
Key Survey:

Integrations

ConnectWise PSA Not Supported
Datto Workplace Not Supported
HubSpot Marketing Hub Not Supported
IBM Cognos Analytics Supported
Klaviyo Not Supported
LiveAgent Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Qlik Cloud Analytics Supported
SAP BusinessObjects Business Intelligence Supported
ServiceNow Not Supported
Shopify Not Supported
Signature 365 Not Supported
Slack Not Supported
Strategy Overview Not Supported
Supermetrics Not Supported
WHMCS Not Supported
Zapier Not Supported
Zendesk Explore Not Supported
Simplesat:

Integrations

ConnectWise PSA Supported
Datto Workplace Supported
HubSpot Marketing Hub Supported
IBM Cognos Analytics Not Supported
Klaviyo Supported
LiveAgent Supported
Microsoft Dynamics 365 Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Qlik Cloud Analytics Not Supported
SAP BusinessObjects Business Intelligence Not Supported
ServiceNow Supported
Shopify Supported
Signature 365 Supported
Slack Supported
Strategy Overview Supported
Supermetrics Supported
WHMCS Supported
Zapier Supported
Zendesk Explore Supported
Key Survey:
Claim Key Survey and update features and information
Claim Key Survey and update features and information
Simplesat:
Claim Simplesat and update features and information
Claim Simplesat and update features and information