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About

Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time. Reduced costs and improved efficiency in contact center management, centralizing all digital channels in our service platform. Keepcon combines the best of artificial intelligence with the capacity of dozens of linguists specialized in semantics, giving rise to diverse solutions that allow you to understand big volumes of information in an automated fashion, as well as accurately classify contents and expressions written in informal Spanish, Portuguese and English. Give better and faster answers to all requests and complaints, by centralizing in one platform all the digital channels of your customer service, as well as incorporating artificial intelligence to guide your operators.

About

A team of professionals available 24/7/365. We live-answer our hotline in English, French and Spanish and offer interpretation services for 150 additional languages so callers can report their concern in a language of their choice. Increase engagement between employees and organizations to help create a culture of integrity. The case manager interface is designed to be user-friendly and intuitive making it easy for management to review the list of complaints, the status of each investigation (pending, active, closed etc.), as well as how many complaints are deemed urgent. Powerful insight into the organization’s culture. The IntegrityCounts system offers a centralized, searchable database of all cases, and allows for the ability to view all historical or current reports. Misconduct, unethical behaviour and illegal activity can happen in any organization and the longer it is happening, the bigger the strain to the integrity of the workplace and employee morale.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer experience platform for companies

Audience

Historical data case management that helps businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Keepcon
Founded: 2008
Argentina
keepcon.com/en/

Company Information

WhistleBlower
Founded: 2005
Canada
www.whistleblowersecurity.com

Alternatives

Alternatives

Deloitte Halo

Deloitte Halo

Deloitte

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

Rivery

Integrations

Rivery
Claim Keepcon and update features and information
Claim Keepcon and update features and information
Claim Whistleblower Security and update features and information
Claim Whistleblower Security and update features and information