Kayako vs. PointInsight Comparison


Kayako 4.0 out of 5 stars	PointInsight LinkEdge Technologies
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Kayako	PointInsight
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Kayako: About Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.	PointInsight: About PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.
Kayako: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	PointInsight: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Kayako: Audience Organizations interested in a powerful customer service solution	PointInsight: Audience Companies searching for an advanced Issue Tracking solution
Kayako: Support Phone Support Supported 24/7 Live Support Supported Online Supported	PointInsight: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Kayako: API Offers API Not Supported	PointInsight: API Offers API Not Supported
Kayako: Screenshots and Videos View more images or videos	PointInsight: Screenshots and Videos View more images or videos
Kayako: Pricing $9.00/month/user Free Version Supported Free Trial Supported	PointInsight: Pricing $500 one-time payment Free Version Not Supported Free Trial Not Supported
Kayako: Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	PointInsight: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Kayako: Pros & Cons from Real Users Pros Kayako helps in building personal relationship with our customers that initially increases productivity. It's a customer service software. Helps team to achieve targets by getting more customers. Live chat support. Suggests helpful searches. Easy to use and implement. Cons Highly recommended software. Easy to use. No training required.
Kayako: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	PointInsight: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Kayako: Company Information Kayako Founded: 2001 United Kingdom www.kayako.com	PointInsight: Company Information LinkEdge Technologies Founded: 1988 United States linkedge.com
Kayako: Alternatives Help Scout 4.6 out of 5 stars	PointInsight: Alternatives Wowdesk
Kayako: TeamSupport TeamSupport LLC 4.8 out of 5 stars	PointInsight: Cayzu
Kayako: Fiwit 4.0 out of 5 stars	PointInsight: ManageEngine ServiceDesk Plus ManageEngine 5.0 out of 5 stars
Kayako: Vision Helpdesk	PointInsight: NetResults Tracker NetResults
Kayako: Zoho Desk Zoho 4.9 out of 5 stars View All	PointInsight: ServiceWise TechExcel View All
Kayako: Categories Customer Service Supported Help Desk Supported Issue Tracking Supported ITSM Supported Live Chat Supported	PointInsight: Categories Help Desk Supported Issue Tracking Supported
Kayako: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Not Supported Problem Management Not Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	PointInsight: Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported
Kayako: Integrations AppFollow Supported Basecamp Supported Constant Contact Supported EXADS Supported Google Docs Supported Google Drive Supported HubSpot CRM Supported Jira Work Management Supported Kapiche Supported LinkedIn Supported Mailchimp Supported ManageEngine EventLog Analyzer Supported NUACOM Supported PagerDuty Supported QuickBooks Online Supported Retently Supported Slack Supported Xero Supported Zapier Supported turboSMTP Supported Show More Integrations View All 84 Integrations	PointInsight: Integrations AppFollow Not Supported Basecamp Not Supported Constant Contact Not Supported EXADS Not Supported Google Docs Not Supported Google Drive Not Supported HubSpot CRM Not Supported Jira Work Management Not Supported Kapiche Not Supported LinkedIn Not Supported Mailchimp Not Supported ManageEngine EventLog Analyzer Not Supported NUACOM Not Supported PagerDuty Not Supported QuickBooks Online Not Supported Retently Not Supported Slack Not Supported Xero Not Supported Zapier Not Supported turboSMTP Not Supported Show More Integrations
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