Kayako vs. LogMeIn Rescue Comparison


Kayako 4.0 out of 5 stars	LogMeIn Rescue GoTo 4.7 out of 5 stars
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Kayako	LogMeIn Rescue
		Related Products Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. 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ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 4.9 out of 5 stars 25 Ratings Visit Website for ServoDesk EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. 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From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 4.3 out of 5 stars 166 Ratings Visit Website for Forethought 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. 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It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 4.5 out of 5 stars 297 Ratings Visit Website for SuperOps ClickUp Every day your team loses hours bouncing between disconnected apps. The problem isn't your people. It's that your software was never built to work together. Bundling tools doesn't fix it. You need convergence. ClickUp is one platform where projects, docs, chat, goals, and AI share the same foundation so nothing gets lost. AI Agents handle busywork around the clock. Context is always intact. Your whole operation finally runs like it should. 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Kayako: About Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.	LogMeIn Rescue: About LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
Kayako: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	LogMeIn Rescue: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Kayako: Audience Organizations interested in a powerful customer service solution	LogMeIn Rescue: Audience Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues
Kayako: Support Phone Support Supported 24/7 Live Support Supported Online Supported	LogMeIn Rescue: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Kayako: API Offers API Not Supported	LogMeIn Rescue: API Offers API Not Supported
Kayako: Screenshots and Videos View more images or videos	LogMeIn Rescue: Screenshots and Videos View more images or videos
Kayako: Pricing $9.00/month/user Free Version Supported Free Trial Supported	LogMeIn Rescue: Pricing $109 per month Free Version Not Supported Free Trial Supported
Kayako: Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	LogMeIn Rescue: Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews
Kayako: Pros & Cons from Real Users Pros Kayako helps in building personal relationship with our customers that initially increases productivity. It's a customer service software. Helps team to achieve targets by getting more customers. Live chat support. Suggests helpful searches. Easy to use and implement. Cons Highly recommended software. Easy to use. No training required.	LogMeIn Rescue: Pros & Cons from Real Users Pros It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners. This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues. A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security. This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task. They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service. Cons Support response times can be quite long. But, all in all it's very good. We do not have any negative comments. This tool has been very helpful to me. If it’s not frequently used, the pricing is quite high. The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice. They only have 30 days free trial. But overall they’re a good service.
Kayako: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	LogMeIn Rescue: Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Kayako: Company Information Kayako Founded: 2001 United Kingdom www.kayako.com	LogMeIn Rescue: Company Information GoTo Founded: 2003 United States www.logmein.com/products/rescue
Kayako: Alternatives Help Scout 4.6 out of 5 stars	LogMeIn Rescue: Alternatives ScreenMeet 4.5 out of 5 stars
Kayako: TeamSupport TeamSupport LLC 4.8 out of 5 stars	LogMeIn Rescue: ISL Light Remote Desktop ISL Online 4.6 out of 5 stars
Kayako: Fiwit 4.0 out of 5 stars	LogMeIn Rescue: ConnectWise ScreenConnect ConnectWise 4.5 out of 5 stars
Kayako: Vision Helpdesk	LogMeIn Rescue: LogMeIn Resolve GoTo 4.8 out of 5 stars
Kayako: Zoho Desk Zoho 4.9 out of 5 stars View All	LogMeIn Rescue: LogMeIn Pro GoTo 4.5 out of 5 stars View All
Kayako: Categories Customer Service Supported Help Desk Supported Issue Tracking Supported ITSM Supported Live Chat Supported	LogMeIn Rescue: Categories Call Center Supported Co-Browsing Supported Help Desk Supported ITSM Supported Live Chat Supported MSP Supported Remote Desktop Supported Remote Support Supported Remote Video Support Supported Remote Work Supported RMM Supported Screen Sharing Supported
Kayako: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Not Supported Problem Management Not Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Show More Features Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported	LogMeIn Rescue: Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Not Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Not Supported Scheduling Not Supported Remote Desktop Features Chat Supported Cross-Platform Access Not Supported File Transfer Supported Group View Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Supported Remote Print Not Supported Remote Wake Not Supported User Management Not Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported Remote Work Features Collaboration Not Supported Credential Management Not Supported Electronic Signature Not Supported Employee Monitoring Not Supported Live Chat Supported Meeting Management Not Supported Project Management Not Supported Remote Access Supported Remote Support Supported Screen Sharing Supported Softphone Not Supported Task Management Not Supported Time Zone Tracking Not Supported Video Chat Not Supported Web Conferencing Not Supported Screen Sharing Features Annotations / Drawing Tools Not Supported Desktop / Browser Sharing Supported Mobile Screen Sharing Supported Presenter Control Management Not Supported Remote Control Supported Screen Capture Not Supported Screen Mirroring Supported Screen Recording Supported
Kayako: Integrations Campaign Monitor Supported AppFollow Supported AuthPoint Not Supported ConnectWise PSA Not Supported Easyflow Supported Eloquens AI Supported GitHub Supported Hootsuite Supported Incident IQ Not Supported Nimble Supported OpenVoice Not Supported Retently Supported Routee Supported Shopify Supported Slaask Supported Stripe Supported SyncDojo Supported Trello Supported Zuora Supported Show More Integrations View All 84 Integrations	LogMeIn Rescue: Integrations Campaign Monitor Supported AppFollow Not Supported AuthPoint Supported ConnectWise PSA Supported Easyflow Not Supported Eloquens AI Not Supported GitHub Not Supported Hootsuite Not Supported Incident IQ Supported Nimble Not Supported OpenVoice Supported Retently Not Supported Routee Not Supported Shopify Not Supported Slaask Not Supported Stripe Not Supported SyncDojo Not Supported Trello Not Supported Zuora Not Supported Show More Integrations View All 18 Integrations
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