KIX vs. ManageEngine ServiceDesk Plus Comparison


KIX KIX Service Software	ManageEngine ServiceDesk Plus ManageEngine	+	+
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		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,958 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 678 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 223 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,035 Ratings Visit Website Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 166 Ratings Visit Website
About KIX Service Software develops and markets KIX, the leading open source service management software. More than 400 customers from various industries already use KIX for IT service management or customer service. KIX is available as an on-premise or cloud solution. In addition to extensive and customiseable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, maintenance management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX. We support our customers in analyzing their processes, in software implementation and with individual extensions. Comprehensive support services and a qualified training program round off our offer. We are also involved in key industry associations such as the Open Source Business Alliance, BITKOM and itsmf.	About Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience SMEs, corporations, public administration, governmental institutions, etc. - basically all organizations that have to manage it and non-it services	Audience IT service desks
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $33 per month Free Version Supported Free Trial Supported	Pricing $120.00/year/user Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.7 / 5 Read all reviews
	Pros & Cons from Real Users Pros ManageEngine ServiceDesk Plus is a full-featured IT service management (ITSM) solution that supports incident, problem, change, and asset management from a single platform. The intuitive ticketing system helps track and resolve issues efficiently, with automation for workflows, SLAs, and approvals that significantly reduce manual effort. Integration with Active Directory simplifies user onboarding and access control, while automation rules, templates, and canned responses speed up service delivery. Built-in reporting and dashboards provide visibility into helpdesk performance, SLA compliance, and ticket trends. Asset management features (hardware/software inventory, license tracking) help with compliance and cost control. It also supports a self-service portal where users can raise tickets and view knowledge base articles, reducing helpdesk load. ManageEngine ServiceDesk Plus is a solid and practical ITSM tool for daily IT operations, especially for small to mid-size IT and NOC teams. It handles incident, request, change, and asset management well, and SLA tracking and escalations are useful for real production environments. Integration with other ManageEngine tools is a big plus if you are already using their ecosystem. The tool is reliable, but the UI feels a bit old, reporting and customization can be time-consuming, and performance can slow down with large data. Support quality can be hit or miss. Overall, it’s a good, cost-effective option for teams that want full ITIL features without paying enterprise-level pricing ManageEngine ServiceDesk Plus is a solid and practical ITSM tool for daily IT operations, especially for small to mid-size IT and NOC teams. It handles incident, request, change, and asset management well, and SLA tracking and escalations are useful for real production environments. Integration with other ManageEngine tools is a big plus if you are already using their ecosystem. The tool is reliable, but the UI feels a bit old, reporting and customization can be time-consuming, and performance can slow down with large data. Support quality can be hit or miss. Overall, it’s a good, cost-effective option for teams that want full ITIL features without paying enterprise-level pricing. Cons Initial setup — including configuring workflows, forms, SLAs, and integrations — can take time depending on your process maturity. Some advanced ITSM features are easier to work with if you’re familiar with ITIL concepts, so there’s a learning curve for teams new to structured service management. Custom report creation beyond the built-in templates can feel limited and may require workarounds. The UI is functional but can feel dense with many options for new users. Mobile app features are solid but occasionally have gaps compared to the full web experience. While ManageEngine ServiceDesk Plus is a capable ITSM tool, the user interface feels dated and not as intuitive as some modern competitors. Initial setup, customization, and workflow configuration can be complex and require significant time and ITSM knowledge. Reporting and dashboard customization are limited unless advanced configurations are done, and performance can slow down as the ticket and asset database grows. Additionally, technical support quality can be inconsistent, which can be frustrating during critical production issues. While ManageEngine ServiceDesk Plus is a capable ITSM tool, the user interface feels dated and not as intuitive as some modern competitors. Initial setup, customization, and workflow configuration can be complex and require significant time and ITSM knowledge. Reporting and dashboard customization are limited unless advanced configurations are done, and performance can slow down as the ticket and asset database grows. Additionally, technical support quality can be inconsistent, which can be frustrating during critical production issues.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information KIX Service Software Founded: 2006 Germany www.kixdesk.com	Company Information ManageEngine India www.manageengine.com/products/service-desk/
Alternatives ServiceWise TechExcel	Alternatives Serviceaide
Gensys X SPS	EcholoN mIT solutions GmbH
Ivanti Neurons for ITSM Ivanti	SysAid SysAid Technologies
Serviceaide	Freshservice Freshworks
SMART SERVICE DESK ITSM SMART Service Desk View All	SolarWinds Service Desk SolarWinds View All
Categories ITSM Supported	Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Asset Tracking Supported Contract Management Supported Help Desk Supported Incident Management Supported Issue Tracking Supported IT Asset Management Supported IT Service Supported ITSM Supported Project Management Supported Service Desk Supported Service Request Management Supported SLA Management Supported
	ITSM Features Asset Tracking Not Supported Availability Management Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Not Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported Show More Features Asset Tracking Features Activity Tracking Supported Audit Trails Supported Barcoding / RFID Supported Checkout / Check-In Not Supported Depreciation Tracking Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Not Supported QR Codes Not Supported Reservations Not Supported Service History Supported Contract Management Features Buy Side (Suppliers) Supported Completion Tracking Supported Compliance Tracking Not Supported Contract Lifecycle Management Not Supported Electronic Signature Not Supported Full Text Search Supported Government Contracts Supported Pre-built Templates Not Supported Sell Side (Customers) Supported Specialty Contracts Not Supported Version Control Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Not Supported IT Asset Management Features Asset Tracking Not Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Not Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Incident Management Features Audit Trail Not Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Not Supported IT Incident Management Not Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Not Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Not Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported Project Management Features Agile Methodologies Not Supported Budget Management Not Supported Client Portal Not Supported Collaboration Tools Not Supported Cost-to-Completion Tracking Not Supported Customizable Templates Not Supported Gantt Charts Supported Idea Management Not Supported Kanban Board Not Supported Milestone Tracking Supported Portfolio Management Supported Resource Management Supported Time & Expense Tracking Supported Traditional Methodologies Not Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported
Integrations Axonius Not Supported Bizzy Not Supported Chronicle SOAR Not Supported Mail360 Not Supported ManageEngine Applications Manager Not Supported ManageEngine Endpoint Central Not Supported ManageEngine EventLog Analyzer Not Supported ManageEngine Firewall Analyzer Not Supported ManageEngine Network Configuration Manager Not Supported ManageEngine OpManager Not Supported ManageEngine OpManager Nexus Not Supported ManageEngine Patch Manager Plus Not Supported ManageEngine Vulnerability Manager Plus Not Supported Microsoft 365 Not Supported Quickwork Not Supported Site24x7 Not Supported Slack Not Supported Wufoo Not Supported Zoho Assist Not Supported tenfold Not Supported Show More Integrations	Integrations Axonius Supported Bizzy Supported Chronicle SOAR Supported Mail360 Supported ManageEngine Applications Manager Supported ManageEngine Endpoint Central Supported ManageEngine EventLog Analyzer Supported ManageEngine Firewall Analyzer Supported ManageEngine Network Configuration Manager Supported ManageEngine OpManager Supported ManageEngine OpManager Nexus Supported ManageEngine Patch Manager Plus Supported ManageEngine Vulnerability Manager Plus Supported Microsoft 365 Supported Quickwork Supported Site24x7 Supported Slack Supported Wufoo Supported Zoho Assist Supported tenfold Supported Show More Integrations View All 33 Integrations
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