Related Products
|
||||||
About
Social Inbox for Collaborative Teams. Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Your days of logging in and out, over and over again, are over! Manage all customer engagement in real time in one place, speeding up the customer support process. With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard. The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours. Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.
|
About
Unthread automatically tracks conversations as tickets and uses AI to prioritize, assign, and resolve instantly. All new conversations are automatically tracked as tickets with assignments & alerts. Measure and improve your response times with assignment logic and clear escalation paths. Link your Slack conversations with your task managers, CRM, HRIS, marketing tools, and more. While customers reach out in Slack, your team members have a powerful back-office ticketing tool to navigate the queue, kick off automation, and seamlessly hand off between human and AI responses. Not all messages are created equal. Prioritize important tickets, easily loop in colleagues, and escalate to reach your SLA targets. Automatically categorize incoming ticket types. Analyze response and resolution time per category. Learn where your documentation is missing or out of date. Unthread is an omni-channel inbox that aggregates tickets and data across any source that your customers use.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Companies and brands of all sizes that want to engage customers on social media
|
Audience
Enterprises in search of a tool to automate their ticketing operations
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$39 per month
Free Version
Not Supported
Free Trial
Supported
|
Pricing
$50 per month
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationJuphy
Founded: 2018
Turkey
www.juphy.com
|
Company InformationUnthread
United States
unthread.io
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Social Media Management Features
Automated Publishing
Not Supported
Brand Tracking
Supported
Content Management
Not Supported
Customer Engagement
Supported
Multi-Account Management
Supported
Multi-User Collaboration
Supported
Post Scheduling
Not Supported
Reporting/Analytics
Supported
Social Media Monitoring
Supported
|
||||||
Integrations
Asana
Not Supported
HubSpot CRM
Not Supported
HubSpot Customer Platform
Not Supported
Jira
Not Supported
Notion
Not Supported
Okta
Not Supported
Salesforce
Not Supported
Slack
Not Supported
Zapier
Not Supported
|
Integrations
Asana
Supported
HubSpot CRM
Supported
HubSpot Customer Platform
Supported
Jira
Supported
Notion
Supported
Okta
Supported
Salesforce
Supported
Slack
Supported
Zapier
Supported
|
|||||
|
|
|