Ivanti ITSM vs. Youzer Comparison


Ivanti ITSM Ivanti	Youzer YOUZER	+	+
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		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 295 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 678 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Pipefy Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 594 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website
About Ivanti ITSM is an IT service management platform designed to help organizations automate service delivery, manage IT support operations, and improve employee experiences. The software provides incident and ticket management, intelligent ticket classification, automated routing, knowledge management, self-service portals, and configurable service workflows. Embedded AI capabilities include ticket summarization, knowledge article generation, real-time translation, writing assistance, and natural-language dashboard creation. No-code tools allow administrators to customize workflows and user interfaces through drag-and-drop configuration without extensive development resources. Ivanti ITSM supports 14 ITIL 4-certified practices and offers more than 1,000 connectors for integrating service management with other enterprise systems.	About The unique user repository informs you of the arrivals and departures of employees, temporary workers, service providers, etc. in real time. You can launch account creation/suspension actions with packages that you have set up. Youzer connects to all your applications to analyse and supervise all access accounts. Regularly check the alignment of each employee's authorisations. Everyone has access to what they need: no more, no less. Regular analysis of orphaned accounts, inconsistent authorisations, specific access rights, sensitive security groups, etc. A sales person, a technician, a consultant... The accounts to be created are different depending on the profile of the user who arrives. The resource packages allow you to create the right accounts for the right users.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprise IT departments, IT service desks, IT operations teams, service delivery managers, ITSM administrators, and organizations seeking to automate support workflows, improve employee self-service, and extend service management capabilities across business departments	Audience Companies searching for an an IAM platform for managing their users and their accounts on different applications
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 5.0 / 5 support 3.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The Ivanti Service Manager (formerly HEAT IT Service Management) has been around for over 2 decades and is feature rich with workflows, automation, and integrations including ITIL best practices for Incident/Change/Problem Management, Service Requests, CMDB, Project Management and with the Ivanti Asset Manager module now much improved Product Catalog for Hardware and Software Asset Management, with procurement workflows for Purchase Orders, Invoices, Asset Scanning, and more. Cons Steep Learning Curve. Ivanti Professional Services and Ivanti Business Partners come at a premium price tag. It takes a seasoned consultant with over 15 years experience to really get you to the next level at a fraction of the cost of Ivanti & Business Partners.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Ivanti Founded: 2017 United States www.ivanti.com/products/itsm	Company Information YOUZER Founded: 2017 France www.youzer.net
Alternatives EcholoN mIT solutions GmbH	Alternatives BuddyBoss
Harmony	JumpCloud
ManageEngine ServiceDesk Plus ManageEngine	Electric
SysAid SysAid Technologies	Zluri
Serviceaide View All	ManageEngine ADManager Plus ManageEngine View All
Categories AI-Powered ITSM Tools Supported IT Asset Management Supported IT Service Supported ITSM Supported	Categories Identity and Access Management (IAM) Supported Identity Management Supported IT Asset Management Supported IT Management Supported IT Service Supported ITSM Supported User Provisioning and Governance Supported
	IT Asset Management Features Asset Tracking Not Supported Audit Management Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Supported Procurement Management Not Supported Requisition Management Supported Supplier Management Not Supported IT Service Features Contract Management Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Not Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Not Supported Incident Management Not Supported Problem Management Not Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Supported Show More Features IT Management Features Capacity Monitoring Not Supported Compliance Management Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Not Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Supported Identity Management Features Access Certification Supported Compliance Management Supported Multifactor Authentication Not Supported Password Management Not Supported Privileged Account Management Supported Self-Service Access Request Supported Single Sign On Not Supported User Activity Monitoring Supported User Provisioning Supported
Integrations Aircall Not Supported BambooHR Not Supported Freshdesk Not Supported Google Workspace Not Supported Intercom Not Supported Ivanti Autonomous Endpoint Management Supported Jira Not Supported Jira Work Management Not Supported Microsoft 365 Not Supported Microsoft Azure Not Supported Microsoft Teams Not Supported Nextcloud Not Supported Pipe Not Supported Slack Not Supported TeamViewer Not Supported Zoom Not Supported Show More Integrations View All 10 Integrations	Integrations Aircall Supported BambooHR Supported Freshdesk Supported Google Workspace Supported Intercom Supported Ivanti Autonomous Endpoint Management Not Supported Jira Supported Jira Work Management Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Teams Supported Nextcloud Supported Pipe Supported Slack Supported TeamViewer Supported Zoom Supported Show More Integrations View All 24 Integrations
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