Issuetrak vs. nTask Comparison


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Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. 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Predict360 includes the following Risk Management applications: Enterprise Risk Management (ERM), Risk Management and Assessments, Risk Insights, Issues Management, Peer Insights, Third-Party Risk Management, and Quarterly Certifications and Attestations. Compliance applications are: Compliance Management, Compliance Monitoring & Testing, Complaints Management, Regulatory Change Management, Regulatory Examination and Findings Management, Policy & Procedure Management, and more. 360factors also offers Lumify360 - a KPI and KRI predictive analytics platform that enriches data, predicts performance, and works alongside any GRC. 18 Ratings Visit Website Project Insight Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. 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About For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!	About nTask is an online project management platform, known for pioneering simplified work management. The platform helps to get more done while meeting all of the quality standards of industries. nTask is extensively customizable, and one of the most affordable in the industry. nTask is designed for all-sized teams and industries. Over 200,000+ companies trust nTask globally for managing campaigns, sprints, product development, inventory, clients, company goals & targets, and much more. nTask enables faster project completion through one platform that enables all team members to work efficiently without shuffling through multiple apps and has all the tools necessary for project management, such as custom fields, financial summary, task management, risk management, issue tracking, Gantt charts, Kanban boards, team collaboration, documents sharing, to-do lists, project planning, resource allocation, time tracking, timesheets module, roles/permissions, and workspace customizations
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.	Audience nTask is designed for all-sized teams and industries.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $27/month per agent Agent-only Team plans or Unlimited Free User Support Plans. Cloud or On-Premises deployment. Monthly fee, Annual subscription, or one-time billing. Our powerful free users have 50 optional permissions set by your administrator. Find out how affordable Issuetrak is for your team with a free personalized quote, trial or demo by one of our Product Experts! Free Version Not Supported Free Trial Supported	Pricing $3 per user/month Free: forever, 200 MBs of storage space, 5 workspaces, up to 5 team members. Premium: $3 per user/month (annual plan), unlimited projects and Kanban boards, pay-as-you-grow Business: $8 per user/month (annual plan), everything in Premium plus risk management, custom status, custom roles, custom permissions, and advanced business features. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.9 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.5 / 5 design 4.6 / 5 support 4.6 / 5 Read all reviews
Pros & Cons from Real Users Pros It collects support requests from different channels and centralizes every complaint on one page. It also helps to understand the representative ability and performance. Its knowledge base feature is great. It automates the tracking of requests and tickets. Gives a notification when a new ticket is generated. Issuetrak is a platform that allows customers to have the help they need, and this increases the level of engagement through the scheduled appointments. Besides, the tool contains of email management, a formal way of engaging different persons. Finally, Issuetrak has a solid knowledge base, that allows business users to have the quality content to share with their stakeholders. The feature I like the most is all things are categorized and its easy to use. You can see almost all issues here. We use it every day to work, I love it. Information can be tracked and is very easy to access when you need to go back and check your ticket. Very customizable. Like the ability to extract raw data sets on whatever we need.Easy to use, easy to install. I'm all for it. Cons The user interface of its dashboard is complicated. Issuetrak is highly competitive, and there is absolute help from the customer help persons without requesting extra costs. The one thing I think they can improve is their user interface. Other than this there are not many cons. It would be great if all the information was available on one scrollable page. Not enough time and money invested, not integrated with finance or third party software.	Pros & Cons from Real Users Pros nTask is a simply complete platform to be able to manage all kinds of tasks in general, this platform is capable of supporting a large number of tasks so that you can manage various activities related to all sectors of your company, the first feature that I like about this platform is the great application for mobile phones, this application allows to add all kinds of activities, assign activities for the work group, control and monitor all the planned activities, send all kinds of Reminders and many more things, if you manage this application for devices mobile has all the necessary functions so that you can schedule a wide administration of all activities just like in the version for computers, I highly recommend it for any type of mobile device, due to the great effectiveness it has and all the available functions. I also liked that this platform allows me to have a complete record of all the activities no matter how much time has passed, this thing does not allow me to store a lot of data, I can store activities that have been developed in a company for a year, it is very important for me to have all this data stored, to be able to search for any activity carried out by any employee at any time. I also liked that the platform allows me to have a real-time monitoring of the completed activities and the pending activities, by simply accessing the main panel of this platform I can see all the pending activities, I can see all the activities that are in progress for specific work group, this is very important to have real-time monitoring. nTask platform provides the best summary of projects to analyze the current position. It has no learning curve. The user interface is intuitive and pretty simple. The Kanban board and Gantt charts work great. It enables a real-time task progress tracker. Easy to collaborate and chats with co-workers. nTask is a platform that has proven to have the ability to help me manage all the tasks that are done within my software sector, one of the main things that I liked about this platform is that it is able to measure the progress of each one. of the tasks, this platform shows me the progress of each one of the activities when they are being developed, this allows me to monitor the progress that each one of the employees has in the assigned activities, I really love this function since it allows me to know what percentage an employee has completed a specific activity, it also allows me to know if he is still a long way from combining any activity. Also, I love that this platform allows me to create all kinds of work teams, this work team creation function allows me to divide each of my employees into different work teams, so that I can assign group tasks, this function is very important to me since I can assign specific tasks or activities for the specific workgroup, I love being able to add or remove all kinds of participants in specific workgroups, Also, in each workgroup I can assign activities, assign roles and assign times delivery. Another feature that I liked about this platform is the great app you have for mobile devices, I currently have it installed on my iOS mobile device, and I love the general interface of this platform, it allows me to create work teams easily, visualize or monitor the progress of the activities, add participants from my work team and much more. nTask platform is very useful for core teams to organize and maintain productivity. It has a highly customizable Kanban board, and personalized tasks and triggers are available. Tasks shorting option to filter priority tasks. Team discussion board for better collaboration. Advanced timesheet with automation. Task management is one of the things that most concerns us within our sector and within the other sectors of the company, therefore we have chosen to use this platform called nTask, due to its great effectiveness when it comes to administering tasks Simultaneously, we had previously been using another service to manage tasks, but we realized that every day it generated more activities and it was quite complicated to manage them all, so we chose to use this platform because it offers us a much more extensive panel. The things that I liked the most about this platform were: 1.- It offers me a system in which I can hold meetings, so not only can I share activities and manage them within this platform, but I can also fill meetings within it, adding various participants and adding the people who will attend In addition, when I schedule this meeting within this platform, I can send the corresponding invitations by email in just a few steps and by pressing a single button, it is quite easy to manage a meeting. 2.- The monitoring of all the activities that are being developed can be done in real time, so it is quite easy to know the progress status that the employees have been having within the activities that have been assigned during a specific time. When you assign an activity to your work team, you can check its status, you can know if it has already completed an activity, the progress they have or if they have not yet completed it. 3.- You can create monitoring lists within this platform, these lists will help you receive a corresponding notice when the activities of a listing have been successfully completed, you will also receive immediate alerts from your mobile device or email when you are ready to be completed and the time specified within the planning has elapsed, this list is undoubtedly one of the best things, since you can know if the planning of various activities has been completed in the stipulated time. 4.- The mobile phone application also works wonderfully, as a project manager, my main objective is that all employees can comply with the planned activities to complete the projects, so this platform has been key to being able to monitor all those employees from my mobile phone. Cons The main negative feature of this software is that currently it does not have any kind of function to be able to attach notes to the scheduled tasks, therefore, every time you assign a new task for a specific work group or for an employee, you will have to First make sure you have Notes software integrated with that platform, so you can take notes using other software, since this platform has that built-in function. Another of the negative characteristics of this software is that although you can have a complete task management, currently it does not have any type of online Charles system, which allows employees to interact while they develop tasks, have A Chat implemented in this platform would help a lot so that a work group can develop all kinds of tasks and talk while they do it, so that they can share ideas, share solutions or share some type of information regarding the task they are developing. The last negative feature of this software is that it is not capable of detecting the activity that employees have while browsing the web, this platform is only capable of studying and monitoring and recording all the data of the activities carried out by employees on the computers that are using in your office, but it is not possible to record all the web browsing data you have during the working day. Till now I haven't experienced any downside in the nTask platform. One of the main negative things that this platform has is that it does not have an excellent analysis or statistics system to be able to measure the progress that employees have been making within the delivery of activities, this platform is not capable of measuring whether the delivery of activities has improved or has declined, in addition, it is not capable of measuring the improvement in the productivity of our employees, since this platform only provides us with very simple indications when it comes to knowing the progress of the delivery of activities, it gives us details very simple like the number of activities delivered, the average time for each activity and some other details that I really consider to be very simple, I consider that this platform should improve the system to statistically measure the progress of the employees. In addition, another negative thing about this task management platform is that the free trial they offer is very limited, since it does not allow you to create a work group of more than 50 participants, and it does not allow you to use Live Chat. with your work group, despite the fact that this Live Chat is very functional and provides successful benefits to optimize communication while carrying out various activities. The user interface is not the best I have seen on the project management platform. I have never presented any type of failure with this application, I have been using it in its web version, its version for computers and in the version for mobile phones, and at all times I have had a fairly complete experience which has helped me manage everything type of tasks, carry out a corresponding planning for specific dates and specific times, as well as it has helped me to have a correct administration of the activities with a much broader visualization, I can choose the mechanism of visualization of the activities, and know in a way much broader the number of activities scheduled for a specific period. I hope that this platform never gives me any kind of problems, we have currently been using it for a year and it has never given me any kind of failure.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Issuetrak Founded: 1992 United States www.issuetrak.com	Company Information nTask Founded: 2016 United States www.ntaskmanager.com
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Categories Bug Tracking Supported Complaint Management Supported Customer Service Supported Help Desk Supported Issue Tracking Supported ITSM Supported	Categories Agile Project Management Tools Supported Board Management Supported Bug Tracking Supported Collaboration Supported Gantt Chart Supported Issue Tracking Supported IT Project Management Supported Kanban Supported Marketing Planning Supported Meeting Supported Product Management Supported Product Roadmap Supported Production Scheduling Supported Project Management Supported Project Planning Supported Project Portfolio Management Supported Project Tracking Supported Remote Work Supported Resource Management Supported Scheduling Supported Strategic Planning Supported Task Management Supported Time and Expense Supported Time Tracking Supported Work Management Supported
Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Supported Workflow Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported Show More Features Complaint Management Features Case Management Supported Complaint Classification Supported Corrective Actions (CAPA) Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Supported Social Media Monitoring Not Supported Survey Management Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Not Supported Self Service Portal Supported	Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Supported Task Management Supported Ticket Management Supported Workflow Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported Show More Features Agile Project Management Tools Features Backlog Management Supported Feedback Management Not Supported Gantt/Timeline View Supported Kanban Board Supported Prioritization Supported Request Management Not Supported Resource Management Supported Retrospectives Management Not Supported Status Tracking Supported Supports Scrum Not Supported Team Management Supported Template Management Not Supported Workflow Management Supported Board Management Features Agenda Time Management Not Supported Approval Process Management Supported Board Assessment Not Supported Calendar Management Supported Collaboration Supported D&O Questionnaires Not Supported Document Management Supported Electronic Signature Not Supported For Nonprofits Supported Member Directory Not Supported Minutes Management Supported Polls / Voting Not Supported Role-Based Permissions Supported Roles and Terms Not Supported Single Sign On Not Supported Skills Tracking Not Supported Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Not Supported Content Management Supported Document Management Supported Project Management Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Supported Gantt Chart Features Alerts/Notifications Supported Capacity Monitoring Not Supported Color Coding Supported Dependency Tracking Supported Drag & Drop Supported Milestone Tracking Supported Progress Tracking Supported Task Management Supported Templates Not Supported IT Project Management Features Bug Tracking Supported Issue Management Supported Milestone Tracking Supported Percent-Complete Tracking Supported Portfolio Management Supported Prioritization Supported Product Roadmapping Supported Requirements Management Supported Resource Management Supported Status Tracking Supported Supports Agile Supported Supports Scrum Supported Task Management Supported Testing / QA Management Supported Time & Expense Tracking Supported Kanban Features Collaboration Tools Supported Dependency Tracking Not Supported KPI Monitoring Not Supported Milestone Tracking Supported Multi-Board Supported Prioritization Supported Project Planning Supported Roadmapping Supported Supports Scrum Supported Task Management Supported Time Tracking Supported Marketing Planning Features Budgeting & Forecasting Supported Collaboration Supported Flowchart Supported Goal Setting / Tracking Supported Marketing Calendar Supported Media Planning Supported Predictive Analytics Not Supported Presentation Tools Not Supported Project Tracking Supported Spend Management Supported Meeting Features Action Item Tracking Supported Agenda Management Supported Attendee Management Supported Board Meetings Supported Committee Meetings Supported Internal Meetings Supported Invitation Management Supported Legislative Meetings Not Supported Materials Management Not Supported Meeting Feedback Not Supported Meeting Preparation Tools Supported Meeting Room Booking Not Supported Minutes Management Supported Post-Meeting Tools Supported Scheduling Supported Travel Management Supported Voting Management Not Supported Product Management Features Collaboration Supported Feedback Collection Not Supported Idea Management Not Supported Milestone Tracking Supported Prioritization Supported Product Roadmapping Supported Release Management Supported Requirements Management Supported Resource Management Not Supported Workflow Management Supported Product Roadmap Features Collaboration Supported Content Import / Export Supported Diagramming Not Supported Drag & Drop Supported Feature Management Supported Milestone Tracking Supported Prioritization Supported Requirements Management Supported Workflow Management Supported Production Scheduling Features "What If" Scenarios Not Supported Automated Scheduling Not Supported Bottleneck Optimization Not Supported Capacity Planning Not Supported Constraint Scheduling Not Supported Job Scheduling Supported Material Planning Not Supported Priority-Based Scheduling Supported Quality Control Not Supported Project Management Features Agile Methodologies Supported Budget Management Supported Client Portal Supported Collaboration Tools Supported Cost-to-Completion Tracking Supported Customizable Templates Supported Gantt Charts Supported Idea Management Supported Kanban Board Supported Milestone Tracking Supported Portfolio Management Supported Resource Management Supported Time & Expense Tracking Supported Traditional Methodologies Supported Project Planning Features Agile Methodologies Supported Budget Management Supported Collaboration Tools Supported Due Date Tracking Supported Gantt Charts Supported Kanban Board Supported Prioritization Supported Progress Tracking Supported Resource Management Not Supported Task Management Supported Template Management Supported Traditional Methodologies Supported Project Portfolio Management Features Budget Management Supported Collaboration Supported Dashboard Supported Issue Management Supported Milestone Tracking Supported Portfolio Management Supported Project Planning Supported Requirements Management Supported Resource Management Supported Status Tracking Supported Task Management Supported Time & Expense Tracking Supported Project Tracking Features Collaboration Tools Supported Cost-to-Completion Tracking Supported Gantt Charts Supported Kanban Board Supported Milestone Tracking Supported Percent-Complete Tracking Supported Prioritization Supported Status Tracking Supported Time & Expense Tracking Supported Remote Work Features Collaboration Supported Credential Management Not Supported Electronic Signature Not Supported Employee Monitoring Not Supported Live Chat Supported Meeting Management Supported Project Management Supported Remote Access Supported Remote Support Supported Screen Sharing Not Supported Softphone Not Supported Task Management Supported Time Zone Tracking Not Supported Video Chat Not Supported Web Conferencing Not Supported Resource Management Features Capacity Management Not Supported Data Visualization Supported Demand Forecasting Not Supported Drag & Drop Supported Employee Scheduling Supported Filtered Search Supported Resource Allocation Supported Skills Tracking Not Supported Utilization Management Not Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Not Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Not Supported Employee Scheduling Not Supported Facility Scheduling Not Supported Group Scheduling Not Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Not Supported Reservations Not Supported Resource Scheduling Supported Room Booking Management Not Supported Strategic Planning Features Budgeting & Forecasting Supported Dashboard Supported Goal Setting / Tracking Supported Idea Management Supported KPIs Supported Modeling & Simulation Not Supported Roadmapping Not Supported Scenario Planning Not Supported Scorecards Not Supported Task Management Features Collaboration Supported Create Subtasks Supported Gamification Supported Gantt Charts Supported Mobile Access Supported Percent-Complete Tracking Supported Progress Tracking Supported Recurring Tasks Supported Reporting/Analytics Supported Spreadsheet View Supported Task Board View Supported Task Planning Supported Task Scheduling Supported Task Tracking Supported Time Tracking Supported To-Do List View Supported Time Tracking Features Automatic Time Capture Supported Billable & Non-Billable Hours Supported Billing & Invoicing Supported Employee Database Not Supported Expense Tracking Supported Mobile Time Tracking Supported Multiple Billing Rates Supported Offline Time Tracking Supported Online Time Tracking Supported Overtime Calculation Not Supported Time per Project Reporting Supported Timesheet Management Supported Vacation / Leave Tracking Not Supported Time and Expense Features Activity Tracking Supported Billable Hours Tracking Supported Billing Rate Management Supported Expense Tracking Supported Invoice Processing Supported Multiple Billing Rates Supported Project Tracking Supported Reimbursement Management Not Supported Time Tracking by Client Supported Time Tracking by Project Supported Work Management Features Access Roles / Permissions Supported Calendar Management Not Supported Collaboration Tools Supported CRM Not Supported File Storage / File Sharing Supported Kanban Supported Messaging / Discussion Supported Performance Metrics Supported Project Management Supported Reporting / Analytics Supported Resource Management Not Supported Strategic Planning Supported Task Management Supported Time Tracking Supported Version Control Not Supported Workflow Management Not Supported
Integrations Slack Supported Zapier Supported AWS Lambda Supported Active Directory Supported Asana Supported Azure DevOps Supported GitHub Supported Google Analytics Supported Google Calendar Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported Mailchimp Supported Microsoft Entra ID Supported Microsoft Outlook Not Supported Microsoft Teams Supported MySQL Supported Salesforce Supported ServiceNow Supported Shift Not Supported Zoom Not Supported Show More Integrations View All 20 Integrations	Integrations Slack Supported Zapier Supported AWS Lambda Not Supported Active Directory Not Supported Asana Not Supported Azure DevOps Not Supported GitHub Not Supported Google Analytics Not Supported Google Calendar Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Mailchimp Not Supported Microsoft Entra ID Not Supported Microsoft Outlook Supported Microsoft Teams Not Supported MySQL Not Supported Salesforce Not Supported ServiceNow Not Supported Shift Supported Zoom Supported Show More Integrations View All 7 Integrations
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