IsotaskIsogent
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OpenText Service Management AviatorOpenText
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Related Products
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About
Streamline your organization’s productivity with an all-in-one solution.
We couldn’t find any software that met our requirements at Isogent... so we built our own.
Isotask is an easy to use, multi-functional tenant built to cover any organization’s needs.
-Service Desk
-CRM
-Client Management
-Vendor Management
-People Management
-And so much more
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About
OpenText Service Management Aviator is a trusted, context-aware AI solution for IT service management (ITSM) and enterprise service management (ESM), grounded in an organization’s own knowledge, policies, procedures, and documentation. It helps employees find answers faster, improves service desk productivity, and scales service operations while maintaining governance and AI sovereignty. AI-assisted self-service lets users answer how-to questions, submit service requests, and complete guided automation across departments such as IT and HR. Service desk agents receive contextual information about incoming tickets, including AI-generated summaries and suggested solutions. Aviator can turn resolved tickets into knowledge articles with generated summaries, tags, and categorization, helping organizations expand self-service content. It also supports intelligent routing, solution recommendations, autonomous fulfillment, and knowledge creation.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
SMBs. Mid-Size, All Verticals
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Audience
IT service teams, service desk agents, employees, and enterprise teams needing to automate service workflows, improve self-service, and make faster decisions
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationIsogent
Founded: 2010
United States
www.isogent.com/solutions/isotask
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Company InformationOpenText
Founded: 1991
Canada
www.opentext.com/aviator-ai/service-management-aviator
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Categories |
Categories |
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Service Desk Features
Change Management
Not Supported
CMDB
Not Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Mobile Access
Not Supported
Procurement Management
Supported
Remote Control
Not Supported
Self Service Portal
Supported
SLA Management
Supported
CRM Features
Calendar/Reminder System
Supported
Call Logging
Not Supported
Document Storage
Supported
Email Marketing
Not Supported
Internal Chat Integration
Not Supported
Lead Scoring
Not Supported
Marketing Automation Integration
Supported
Mobile Access
Not Supported
Quotes / Proposals
Supported
Segmentation
Not Supported
Social Media Integration
Not Supported
Task Management
Supported
Territory Management
Supported
Vendor Management Features
Audit Management
Supported
Contact Management
Supported
Customer Database
Supported
Self Service Portal
Supported
Supplier Master Data
Supported
Transaction History
Supported
Vendor Maintained Profiles
Supported
Vendor Managed Inventory
Supported
Vendor Performance Rating
Not Supported
Vendor Qualification Tracking
Supported
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Integrations
OpenText Aviator
Not Supported
OpenText Aviator Platform
Not Supported
OpenText Aviator Studio
Not Supported
OpenText DevOps Aviator
Not Supported
OpenText Experience Aviator
Not Supported
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Integrations
OpenText Aviator
Supported
OpenText Aviator Platform
Supported
OpenText Aviator Studio
Supported
OpenText DevOps Aviator
Supported
OpenText Experience Aviator
Supported
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