Inteam

Inteam

Inconcert
+
+

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About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

About

tamigo is a cloud-based workforce management solution that combines scheduling, absence management, time and attendance, employee communication, HR, finance, forecasting, dashboards, reporting, and payroll export in one platform. The software helps businesses plan shifts, track working time, manage absences, communicate with employees, and connect workforce data with operational performance. tamigo gives managers access to KPIs such as productivity, wage percentage, labor costs, planned hours, and budgets. The platform supports international operations with customizable rules for labor legislation, agreements, locations, and cross-border workforce requirements. tamigo also integrates with HRM, payroll, POS, and other business systems while supporting SSO. Built for retail, luxury retail, supermarkets, restaurants, hotels, and international businesses, tamigo helps organizations optimize workforce planning, improve collaboration, and make smarter staffing decisions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€15 per location/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Company Information

tamigo
Founded: 2006
Denmark
www.tamigo.com

Alternatives

Alternatives

Staffomatic

Staffomatic

Easypep UG
TelStrat WFO

TelStrat WFO

Serenova
ITCS WebClock

ITCS WebClock

IT Computing Services
AgentTime

AgentTime

Portage Communications

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

DataLøn
Hero Outbound
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Keephub
Learningbank
Loket.nl
Payflow
Ziik

Integrations

DataLøn
Hero Outbound
Inagent
Inconcert
Inconnect
Infunnel
Inspeech
Keephub
Learningbank
Loket.nl
Payflow
Ziik
Claim Inteam and update features and information
Claim Inteam and update features and information
Claim tamigo and update features and information
Claim tamigo and update features and information